According to a universal sales assistant job description, this role may incorporate a wide range of duties and tasks depending on the business’s niche. In general, a sales assistant performs several key roles — merchandising, sales, guiding and assisting clients with their purchases, and maintaining the store appearance (e.g. restocking shelves, setting up displays, etc.). Sometimes, sales assistants may also be required to manage inventory and schedules.
The job of a sales assistant normally requires a high school education or equivalent. As a rule, most stores will say that prior experience in sales is preferred but not required. Yet, to become a successful sales assistant, one must possess a number of skills, including:
- Excellent communication and interpersonal skills.
- Attentiveness and friendliness.
- Great customer service skills that will help to ensure the pleasant customer experience.
- Time and task-management skills.
- Ability to self-organize, multitask, and meet deadlines.
- A good understanding of universal sales standards and customer service routines.
- Sufficient math skills to handle payments.
- Basic computer skills.
All in all, sales assistance are expected to be polite, friendly, flexible, and customer-oriented. All these qualities should help a sales assistant to engage customers, identify their needs, and finding what best fits every client’s needs.
The key responsibilities listed in a regular sales assistant job description are as follows:
- Providing consultations and assistance to customers.
- Defining clients’ needs and helping them find the right goods.
- Ensuring high customer satisfaction and outstanding shopping experience.
- Maintaining the cleanliness and tidiness of a store.
- Making sure that all products are presented in a proper way.
- Receiving and unloading new products.
- Reloading store shelves with products.
- Setting up displays.
- Staying updated on a store’s products and services.