Some time ago, The Economist Group and peppercomm released a report that surveyed about 500 business executive and 500 marketing experts to outline key differences in their content expectations and understanding of the content strategy. According to the report:
- 75% of business executives would be more likely to respond to an email that suggests a business idea than to a message that simply promotes a product.
- 71% of business owners don’t like to receive a direct sales pitch and would choose informative emails over salesy ones.
- 67% of business executives value unique content that provides a fresh perspective on their vertical or workflow.
- 85% of business executives are more comfortable with well-structured text instead of video or audio content.
- 1. How to write a sales email?
- 2. What’s a B2B email?
- 2.1 Benefit-driven, effective sales emails
- 2.2 Professional sales email examples
- 2.3 Objective sales introduction email
- 2.4 Understanding – guaranteed replies to sales email
- 2.5 Sales prospecting email template – this is industry pain our points
- 2.6 Professional slang in email writing format
- 2.7 Longer buyer cycle, persuasive email example
- 3. How to write a sales email template? Persuasive emails examples
- 4. Persuasive sales email examples and templates
- 4. The end? Sample email referred by someone…
How to write a sales email?
Since our work often involves redesigning marketing email templates into proper B2B ones, we can confirm that this information remains relevant nowadays.
Low visibility and Open Rate are common results of confusing B2C marketing strategy with B2B content development. Due to this, compiling a comprehensive tutorial for writing effective sales emails has been on our minds for a while.
As you seem, it ultimately took shape.
Feel free to bookmark for your B2B development needs: and never hesitate to suggest new topics or send us an ask!
With that said, let’s get started!
What’s a B2B email?
Before you ask “How to write a good sales email?”, you have to be sure you understand the difference between a B2B sales email and a B2C promotion email.
This is the key to solid content development and tone-setting. Also, it’s is the only way to finally sort out the following long-time questions:
“Am I supposed to speak with my B2B customers the same way as with my B2C buyers? Should I be formal and highly eloquent? Should my emails be salesy or more neutral?”
When you compare those two types of emails side-by-side, the difference is easy to notice:
Now let’s talk more about each of these B2B features and see what makes them so important.
Benefit-driven, effective sales emails
While B2C email marketing uses a personal and relatable tone to capture their readers’ attention, B2B emails aim to communicate the main value of the service or product to the customer as promptly as possible. Therefore, you should introduce your benefits in the clearest way possible. If your B2B services cover more than one vertical, it would also be a good idea to create several lists of benefits that are based and structured according to the needs of your prospects’ industry.
Professional sales email examples
Now, there is one thing that you should always keep in mind when crafting a B2B email. Professional DOESN’T mean inhuman. It doesn’t mean long, overtly eloquent and highly formal messages that look like an average business template tutorial you can find on the Internet. It doesn’t mean very brief and stiff emails that make an instruction to a TV set look like a novel.
After all, you’re reaching out to living, breathing people and they would appreciate it if your emails recognized them as such. Therefore, in successful B2B communication professional is respectful. When you reach out to your prospects, you respect their time. You make the most out of every word and sentence. Your tone is polite, your language sprinkled with professional wit to liven up the conversation.
There is a trick we use for estimating the quality of a sales email. A good B2B email is like a professional handshake: firm, genuine, and not lingering longer than it has to. Whether you want to learn how to write a follow up email for sales or an introduction email, this analogy will be your life-saver.
Objective sales introduction email
At work, your B2B recipients attention revolves around data, results and employee management. They have deadlines to meet, budget brackets to follow, and plans to build so they see storytelling, bright and stylish templates, and other common B2C marketing methods as a distraction, not motivation.
This is why you don’t leave your recipients hanging.
Choose facts over lyrics and introduce the value of your service and assets as promptly as possible.
Understanding – guaranteed replies to sales email
While highly effective in B2C marketing, appeal to emotion needs some specific adjustments to work out in B2B content development. When things come to business, your recipients don’t want to be amazed, surprised or intimidated. They want to be understood and assured. This is an entirely different level of subtle empathy that is commonly shared between fellow professionals. It is important to create and nurture that connection, email by email.
Sales prospecting email template – this is industry pain our points
Emotional triggers are used in B2C email marketing to differentiate a brand product from a range of similar products and make it memorable to its readers. However, in B2B, everything is measured in experience and expertise. Your recipients don’t want to work with someone who can tell the most sentimental story. Their ideal B2B provider knows the specifics of their vertical, can swiftly identify its most challenging areas and is familiar with their target audience – and can express it all in just a few sentences.
Professional slang in email writing format
Since your B2B emails are intended for a certain title, don’t be afraid to be more specific. Use industrial jargon instead of simpler synonyms. Choose with informative technical descriptions over colorful, yet vague and general expressions when describing your product.
How to write a sales pitch?
Apply case studies and stats to drive your point home. Your recipients want to be confident in their choices, and the best way to secure that confidence, is to prove your professionalism with facts and numbers.
Longer buyer cycle, persuasive email example
In B2C marketing, it takes three steps to make a decision. A B2C client has to open an email, click the CTA button, go to the site and make a purchase.
However, B2B decision making involves more titles, stakeholders and workflows. Therefore, instead of three steps, you need a set of strategic campaigns that are designed to drip content into your recipients’ inbox for weeks before the deal can proceed to the next step. It is critical to maintain a strict schedule of follow-ups, keep reminding your B2B customers about your offers and carefully nurture everyone who respond positively until they reach the deal closing stage.
How to write a sales email template? Persuasive emails examples
Now, when you know how to define a good B2B email, it’s time to find out how to write a good sales email template.
How to write a persuasive email?
How do you inject all of the above-mentioned qualities into your short email? How to write a sales email without resorting to the cookie-cutter approach? How do you deliver brand’s philosophy? Sales emails that leave no room for doubt and open a door for opportunity are built from several essential elements:
Since each of these elements plays a part in gauging and generating interest, knowing how to write a persuasive email means knowing every element as the back of your hand. In a good B2B email, your brand philosophy begins from the subject line and ends with the signature.
Persuasive sales email examples and templates
1. Subject line
B2B subject line sets things into motion if you manage to make it reflect your professionalism and credibility. To always remain on the good side of your recipients (and spam control systems), it’s enough to follow simple dos and don’ts of subject line building. For instance, a subject line can be either overdone or underdone. Overdone subject lines:
- Have Each Word Capitalized To Attract Attention
Needless to say, merely looking at such SLs hurts the eyes. Imagine how your prospects, who probably receive hundreds of heavily capitalized emails each day, should feel. In addition to being overwhelming, capitalized subject lines also give off a highly impersonal vibe that makes recipients think that this email wasn’t meant for them personally. Logically, their next conclusion is: “These guys probably don’t have the right solution for me”.
How to write a sales pitch email?
Field-tested Belkins example:
- Introducing [YourCompanyName]
- Suggestions for [Vertical]
- Regarding [value prop]
- [ProspectCompany] and Your Company – Synergy
- Don’t know how to stop with the punchlines
Punchlines are like salt: simply delicious in moderation, but absolutely destructive in excess. Especially when you’re writing an email that relies on objectivity, facts and professional tone rather than smart wordplay or catchphrases.
How to write a follow up sales email?
Your B2B prospects will appreciate communicating with a real, genuine person, not a foot-in-the-door salesman.
Field-tested Belkins example:
- [ProspectName], quick request
- [ProspectCompany] [pain point]
- New service from [YourCompanyName]
- Use!!! Exclamation!!! Points!!!
While it’s recommended to use any punctuation marks at all (unless you’re asking a question in your subject line), exclamation points are a firm and certain NO. First of all, many email service providers consider it to be a spam trigger, so all emails with high concentration of exclamation points are moved to a spam folder. Second, even if such an email manages to bypass spam filters, the exclamation marks create a sense of urgency that is not welcome in B2B outreach.
Underdone subject lines:
- Ignore grammar
In some way, typos and poor spelling will attract attention, just not the kind you hoped for. Moreover, it will completely ruin your further campaigns. After all, there is little point to entrust your business and convenience to a provider, who couldn’t be bothered with proofreading their own content.
- Ask the wrong questions
In general, asking a question in your subject line is a fine ice-breaker as long as you do it right. Don’t ask random or eccentric questions just to provoke your prospects into opening emails and then throw a sales pitch at them. Be relevant and keep your subject line consistent with the purpose of your email and offer.
Field-tested Belkins example:
- [ProspectName], what do you think?
- You or [ColleagueName]? (if asking for referral)
- [CompanyName] plans for 2020?
How to write a sales pitch email example?
Avoiding these mistakes will already improve your subject line crafting. To make truly killer subject lines for effective sales emails, don’t forget to follow these simple tips:
- Keep it short. People check their emails via mobile phones all the time, and if your subject lines don’t fit into the screen, it will create quite a frustrating reading experience for your prospects – and do a major disservice to you.
- Do your research. Featuring a piece on information that demonstrates your knowledge about the prospects’ accomplishments and activity (mentioning an event they attended, their public presentation, the award they won, etc) can significantly increase your open rate.
- Be balanced. Always remember that your emails are not blog posts or forum threads. You use them to reach out to a particular person and get them to respond. Your tone should be the right combination of tact and intrigue in order to get your sales prospects interested and not annoyed.
All these email subject line techniques have been field-tested at Belkins, allowing us to secure an over 50% Open Rate.2.
2. Opening lines
Your opening lines are a major part of building credibility and trust. The impression they make will dictate the tone for the rest of your email. The quality of your opening will define how many prospects would want to respond to your introduction email.
Of course, there is a lot to think about.
At this point, don’t forget to refer to your target customer profile. It will give you a much-needed idea of how to greet your recipient properly and choose the appropriate tone for your sales introduction email and the title of your intended recipient.
How to write a good follow up sales email?
The other guidelines to winner opening lines are the following:
- Opening should match the subject line
If you scored your subject line, make sure that the rest keeps up with it. Your opening line should continue cementing the reasons for your outreach and naturally transit into your sales offer.
- Your opening should be brief
The ideal length of a strong opening line is 1-2 sentences. Anything more will end up in readers being lost in their tracks and entirely missing the point you wanted to make, and thus make the segue into your sales pitch a lot bumpier.
- Your opening should feel credible
You must establish yourself as a professional with an experience in your prospects’ vertical from the first line. That doesn’t require attaching your certificates or diplomas, just some honesty, confidence and more than one way to begin a conversation.
|Mention similar companies you have worked with||(We work with organization like [Company name]/I’m with [Company name])|
|Explain how you found your prospects’ company and why you decided to reach out to them|| (You have been referred to us by [credible person]/We have found your company in [event/presentation/social/media] and decided to…)
Ask for directions
|Let your recipient take initiative by providing you with directions or guiding you through their company network||(I’d appreciate if you referred me to the person responsible for [company function] at your company/Could you please refer me to the person who covers [industry pain points] at your company)|
Feel free to use these Belkins-approved templates for your B2B needs and keep in mind that there is no one-size-fits-all solution to the perfect email opening. As your range of B2B customers expands, so do their needs and the variety of communication styles.
Define the style that your current prospects favor the most and build your strategy from it!
3. Sales pitch
It takes more than one tutorial to explain how to write a sales pitch email – also there is no way we can show an ultimate example. The art of crafting a superior sales pitch should and will be covered by multiple guides and articles at our blog because there is no way one tutorial can disclose such a complicated and multilayered subject.
How to write a follow up email for sales?
For instance, the way you build your sales email vastly depends on its goal. Is it supposed to push your prospects towards scheduling a call? Is it designed to introduce your company? Is it supposed to secure a sale?
Since, we will be speaking about each of these goals further, let’s outline the foundational elements of a sales pitch.
- Give details
Keep building context from your opening lines. At this point, your recipient wants to learn more about you, discover what sets your company apart from the others and be confident that you are the real thing. Handpick the most relevant information about your services and products and/or refer the names of your clients in the vertical.
- Outline pain points and benefits
Use one sentence to describe the issue that your prospects are familiar with. Then, enlist your ways to solve it. Make it a bullet-point list for easier readability and don’t go overboard with descriptions and adjectives. Your task here is not to be forceful, but to speak with knowledge and expertise.
I decided to reach out to you because [one sentence describing benefits] that we developed for your vertical delivered such productive results as:
- Benefit 1
- Benefit 2
- Benefit 3
This is why I’d like to see if there is a fit and schedule a 10-minute call with you. If you’re interested, please let me know if you’re available this week.
- Show that you care
Your prospects will be more prone to starting a relationship if they see that you walked an extra mile for them. It includes researching their brand and pain points to write an exclusive sales email that highlights their paint points and applauds their accomplishments. That would be indicative of your interest in a conversation and your prospects’ needs.
Of course, there is more to learning how to write a sales pitch email. In fact, one can never say that they nailed all the types of sales pitch emails. The key is to never stop improving and seeking new knowledge.
4. Closing line
Since this is the part where you resume the purpose of your email encourage your prospects to take action, your B2B closing lines will contain a call-to-action in 98% of cases.
If you see your emails get opened and receive a response, your CTA works right. If your emails get viewed, but things aren’t moving forward…well, let’s see what could go wrong.
- Lack of clarity
There is a reason why YouTube content creators constantly remind to like and subscribe. No matter how clear and simple your sales prospecting email template is, it still needs a closing statement that would suggest the next step of the communication. Whether it is scheduling a call, suggesting a free trial or a referral request, never hesitate to directly express what you want from your prospects.
In a sales message the last paragraph should…
Clarity is vital for starting any relationship.
- Too much pressure
You may be asking too much from your prospects for the first email. Don’t leave them with an impression that there is no time for them to think your offer through or ask them to make an investment right here, right now. Even if your service is relevant to them, that doesn’t mean you can be pushy. CTA is asking for sensitive material or for the prospect to invest serious resources straight out the gates, it’s too much. Moreover, they’re not going to do it.
- Too many CTAs
The golden rule is to have one CTA per email. Anything above that limit will confuse your recipients and send them mixed signals. In the end, the original purpose of your email will be lost. This is particularly relevant for cold outreach because nothing ruins first impression than the sender who cannot deliver a point.
- Lack of detail
Sometimes it is important to be extra peculiar about your CTA and explain what exactly you expect your recipients to do in a couple of short sentences. If you leave your clients to fill in the gaps or look for links by themselves, your chances at starting a B2B relationship plummet.
If you can relate to any of these issues, worry not. This is how you can improve your closing statement and make your call-to-action clear, friction-free and compelling.
- Always provide an easy way. Don’t leave your prospects thinking that they have to respond to you in more than 3 sentences. The more friction-free your email communication is, the more positive image your prospects will have. This is particularly relevant for those who wonder how to write a follow up email without being a nuisance. For instance, we keep our follow-up emails as non-complicated as possible.
We simply unleash a T-Rex on people.
I sent you some emails regarding our free trial a while ago, but still haven’t got a response. So I couldn’t help, but assume the following:
- You’re interested and you want to schedule a call.
- You’re not interested
- You’re being chased by a T-Rex and cannot respond right now
Whatever your answer is, please let me know. I’m getting worried!
Turns out, people love dinosaurs! Or, at least, they appreciate a good old Jurassic Park cameo. Anyways, we owe our pal T-Rex a big one for each lead he converted.
Feel free to try it too! If your brand and specialization allow some mischief, why hold back? As long as it flows well with your tone, you’re good to go.
- Personalize everything. Everybody likes being treated as an individual, and not a part of a mass. That includes your prospects. Each your CTA and offer must sound unique and tailor-made. Do your best to indicate that your sales offer is made not to benefit you, but to assist your prospects with their tasks.
- “Our sales executive [Name] has an experience in [Vertical], so he will walk you through each step of building your Ideal Customer Profile for your 30-day trial, and ensure that your test leads will be as accurate and data-enriched as possible. You will be able to process your leads the moment we send them to you. If it sounds good, just let me know when is the best time to call you and I’ll schedule an appointment
- Provide options. This is basically the follow-up to the “Make things easier” rule. Sometimes it’s better to let your prospect choose from existing options rather than let them make suggestions. For instance, if you want to schedule a demo call with your prospect, it’s better to offer them several time slots to pick from than have your prospects look for the right time and day because the latter can be a major motivation killer. Meanwhile, by providing them with choice, you relieve them of extra work – and subtly push them towards responding positively.
Does next Monday at 11am or Thursday at 10am work for you?”
As you can see, clarity and simplicity fuel the conversation. Keep your requests comprehensive, realistic and you’ll be on your way to guaranteed replies and scoring an appointment.
While seemingly minor, your email signature can be a powerful selling boost. Just because it serves as a placeholder for a basic info, like name, phone, title and corporate site link, it doesn’t mean there is no room for more…interesting stuff.
So, what can you use your email signature for?
- Show how you work. Don’t wait until your prospects request a case study. Attach a link to a relevant case in the signature to showcase your workflow, your tools and problem-solving. This is a great way to generate high trust, secure guaranteed replies and hike up your selling chances.
- Tell about yourself. You have like one-two sentences in your opening lines. However, linking a press release or an article about your company published by credible source will speak volumes about your competence and the possibilities your provide.
- Provide entertainment. If you have a YouTube channel with unique, informative or educational content, feel free to attach the link to the channel. Information hunger is a real thing and your prospects will appreciate a fresh insight.
- Show expertise. If your company gives webinars, attach a link to the most recent one to inject more value into your offer and let your prospects see how much they can benefit from working with your knowledgeable team.
The end? Sample email referred by someone…
So, by now you are equipped with some useful tips that will help you grow your Open Rate and have some really productive fun with your B2B emails.
Does it mean the lesson is over?
When it comes to B2B, there is no such thing as enough insight or too much insight. Also, defining the principles behind a B2B sales email is just a beginning. We have much more to tell about content development and all the hacks you can use to add more depth to your sales. In addition, we will certainly be talking about everything that happens once you click “Send!”.
Per your request, we may even elaborate on such subjects as “What advantage does a business letter have over an email?” because we’re happy to explore any part of B2B correspondence and business culture if you come along.
Thank you for reading and stay tuned!