The company offers a range of services, such as live support in a chat and live call answering. They serve a wide range of industries, including healthcare, legal, e-commerce, finance/insurance, IT services support, marketing/media, real estate, and service providers.
One unique feature that sets Answer Connect apart from the competition is its eco-friendliness. The company is planting one tree for every customer, every month. This way they don’t just help companies handle their calls, schedule appointments, and take care of other tasks, but also help to make our planet a better place to live in.
- Business Answering Services
First of all, AnswerConnect offers a range of live answering services created for businesses of all scales. This includes such services as a virtual receptionist, bilingual services, after-hours answering, call forwarding, order management, urgent call handling, inbound sales, and much more.
- Call Center Solution
Also, the company offers a range of call center services aimed at helping businesses take their customer interactions to the next level. AnswerConnect call center solutions include such options as small business call center, call center customer care, inbound call center services, dedicated agents, and lead capture tools.
- Additional Services
Apart from business answering services and call center solutions, there are some additional services that you can get at AnswerConnect. These include franchise answering service, appointment taking, order management, web chat services, and online client access customer services.
One thing we liked about this company is that they are being extremely transparent and straightforward when it comes to all fees and charges. In the upper right corner of the company’s website, there is a Plans & Pricing button that will take you directly to the page with a description of each plan. Anyone can visit this page to find out how much the company’s services cost. However, to access the AnswerConnect pricing page, you will be asked to share some personal information, namely, you will have to provide your name, phone number, and email address.
There are three different AnswerConnect pricing plans clients can choose from:
- $149/month - this is the smallest plan, which only includes 100 minutes per month. All additional minutes are charged separately charged at the rate of $1.49/min.
- $269/month - the medium-sized plan offers users 200 minutes per month with the same $1.49 price for every additional minute.
- $289/month - the last and the largest plan will give you 290 minutes a month and a lower price per extra minutes - $1.39.
For all plans, there is a fixed set up fee of $49.99. Also, during every billing cycle, AnswerConnect does not charge you for the first 30 interactions that are under 30 seconds.
It seems like AnswerConnect has earned a pretty solid reputation over the years of its existence. If you look up AnswerConnect review on the web, you can come across lots of customer testimonials, as well as multiple reviews posted on independent platforms.
Where to find an unbiased AnswerConnect review? There are a few customer reviews posted on the company’s website itself. They all are 100% positive. But, it is unclear whether you can really call them unbiased.
To find a more objective overview of this company, we recommend checking out the reviews posted on such trusted platforms as Clutch and Trustpilot. On both sites, there are dozens of comments. All in all, the company has many satisfied customers. As we can judge by testimonials, many clients remain satisfied with the services they received. However, despite a large number of positive reviews and high ratings, there is still a share of negative comments.
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