Founded

2012

Employees

10-49

Rating
4.9
Tel Aviv Tel Aviv, T 60198 Israel

About Aidey

Aidey is a BPO and call center outsourcing services provider based in Tel Aviv, Israel. The company has been on the market for a bit less than 10 years but has already served lots of clients. One of the biggest highlights of Aidey is that the company caters to the needs of all types of businesses, from any industry, and located anywhere across the globe. The company offers four types of services, which include customer support, technical support, back office, and virtual reception. In this Aidey review, we are going to look closer at the company and its services, so let’s dive in!

Aidey Services

  • SaaS

Aidey offers professional support for SaaS organizations. The company will connect you with skilled personnel and build a dedicated team with vast experience in your industry to help you ensure business scalability.

  • Start-Up​

Aidey also helps start-ups grow and succeed. The company offers an all-around solution for start-ups, which includes such services as recruitment, system design & configuration, training, management, and QA - all with a free setup.

  • Back Office & IT​

The company offers a wide range of efficient back-office and IT solutions to help its customers scale and ensure smooth operations with no overheads. The available solutions include data entry, data migration, content management & moderation, as well as other general back-office outsourcing services.

  • Outbound Services​

Aidey can empower your business with valuable insights and higher levels of customer engagement through effective outbound services. Namely, the company can provide you with customer satisfaction surveying and outbound telephone services.

  • E-commerce​

Aidey is a trusted provider of e-commerce support, who can help you deliver multilingual, omnichannel support, ensure customer satisfaction, drive sales, and even avoid suspension from marketplaces.

  • Hospitality​

Finally, the team of Aidey enables you to outsource the hospitality matters to well-trained agents. The company offers businesses multichannel virtual reception services with 24/7 coverage and such features as pre-booking inquiries, multi-calendar management, review monitoring, guest concierge services, and more. According to the company itself, this solution is perfect for Booking and Airbnb hosts.

Aidey Pricing

Surfing through the company’s website, you will find a separate page dedicated to Aidey pricing. Although there is not much information on this page, at least, it gives visitors some idea of what to expect from the company’s rates.

On the Aidey pricing page, you can find a comparison table that explains the difference between hiring a team of 4 agents from Aidey and maintaining an in-house team. According to this chart, the rates for a team of 4 agents start from $1,499 with office space & utilities, as well as the set-up cost all included in the total price. And, there is a 21-day free trial.

The company also indicates that the total cost of its services isn’t fixed. The prices change depending on the complexity and volume you need. To learn more, you will need to click on the Get Started button and fill out a short contact form. After this, one of the company’s reps will contact you and answer all your questions.

Aidey Review

You won’t find a testimonials page on the company’s website. But, wherever you go on the site, there is always at least one Aidey review shown at the bottom of the page. But, we always recommend checking out unbiased resources for honest testimonials.

Looking for an unbiased Aidey review on the web, you can come across a few reviewing platforms, including Clutch and DesignRush. On Clutch, the company has a rating of 4.9 stars and 9 reviews and on DesignRush, the review is 5.0 stars, though with only 3 reviews.

Looking at these ratings it is easy to start believing that the company’s reputation is flawless. But, it’s not quite like that. Yes, there are many positive reviews. But, it’s also possible to find quite a few negative testimonials if you look for them well.

Learn more
Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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