Founded

2011

Employees

10,000+

Rating
3.9

About Exela

Exela Technologies (formerly SourceHOV) is a trusted business process automation services provider that helps businesses across the globe drive efficiency with their optimized business processes. The company was founded in 2011 and has been serving the needs of its clients for 10 years already. The range of Exela enterprise solutions is truly wide. The company’s team finds its mission in helping businesses transform all of their processes from the back office to the front desk to ensure seamless operations and business goals achievement. Some services offered by Exela are business continuity, cognitive automation, customer support, help desk, workplace management, document digitalization, and many others. The large team of Exela operates across multiple partner countries all around the world and has multiple locations. The company’s headquarters is located in Irving, Texas. In addition, the company has over 150 delivery centers distributed across Europe, Asia, and the Americas. And, in order to create the best experience for customers from different countries, Exela features multiple global sites for clients based in the US, Canada, UK & Ireland, India, Japan, China, Germany, Mexico, Brazil, and many other locations.

Exela Services

  • Business Intelligence, Information Governance, and Data Management

Exela helps businesses handle their data the right way. The company provides a range of services and solutions created to help you master the storage, organization, and effective use of your data for ensuring business success.

  • Claims Processing & Adjudication

Another solution offered by Exela is designed specifically for the health insurance sector. The company offers its clients to adopt smarter and more effective ways to manage health insurance claims by providing them with automated data capture and routing, omnichannel claims ingestion, medical lockbox, e-payment integration, and many other services.

  • Facilities & Logistics

Exela Smart Office is an office automation solution powered by the Internet of Things (IoT). This type of service is designed to help businesses optimize and automate day-to-day workflows, provide a new level of control over their facilities, enhance the quality of insight, and enhance the experiences of both employees and visitors.

  • Finance and Accounting Solutions

Exela supplies businesses with advanced software, applications, web platforms, and machine learning systems that have the power to boost the effectiveness and success of your finance department. This service is designed to help businesses optimize their finance and accounting operations, enhance risk mitigation strategies, improve data collection, analysis, and reporting, etc.

  • Human Resources

One more service offered by Exela is human resources. This solution helps businesses acquire and develop top talent. With the company’s HR solution, businesses can improve their applicant tracking, employee onboarding, grievance management, learning & development, and performance management processes.

  • Business Solutions for the Legal Industry

The team of Exela has a separate suite of solutions meant exclusively for the clients engaged in the legal industry. The suite includes a wide range of services and solutions, including document digitalization, data management, business intelligence, e-discovery, business continuity & disaster recovery, settlement & remediation, litigation intelligence & support, records management, digital mailroom, mail services, and workplace management.

  • Marketing Solutions

Exela helps its clients make the most of their marketing efforts by delivering effective and well-tailored solutions for boosting customer engagement and driving sales. The company provides a number of marketing services, including content management, experience management, marketing automation, transactional print & mail, and secure messaging & mass notifications.

  • Back Office and Operations Solutions

The team of Exela can help your business bring efficiency, productivity, and collaboration in the back office to ensure overall success. The features included in this type of service are disaster recovery & business continuity, business process automation, case management, claims processing & adjudication, collaborative project management, contactless entry & exit, document digitalization, records management, and release of information.

  • Customer Support and Customer Experience Management

Finally, Exela supports business success by providing its customers with top-notch customer support and customer experience management services. This group of services includes such features as issue tracking, effective help desk services, and customer support.

Exela Pricing

Based on what you can find out from the company’s site, Exela pricing is supposed to be competitive and reasonable. However, these are just words and you will not find any specific details such as fixed rates or price range to confirm this statement.

The only way to get answers to your questions and understand Exela pricing is to contact the company directly. If you do, one of the company’s reps will gladly provide you with additional details and answers you are looking for.

Exela Review

When it comes to searching for customer reviews, we have to note that Exela’s reputation is a bit uncertain. The first thing you need to know is that there is not even one Exela review on the company’s site itself. However, there are a few case studies.

Since there is no Testimonials page, you will have to look for an Exela review on independent resources. One of such is Clutch. Here, the company has a total rating of 4.5 stars, though it is calculated based on just one review.

The company’s rating in Google though is slightly lower - 3.9 stars out of 5. It is still not a very bad indicator, but we have to admit that customer testimonials vary, so there are both negative and positive reviews.

Learn more
Information obtained from publicly accessible sources. Any data interpretation is our opinion.

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Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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