Founded

2015

Employees

250-999

Rating
4.8

About Helpware

Helpware is a global outsourcing service provider with headquarters in Lexington, KY. Established in 2015, the company is still rather young. However, despite its not-so-vast experience on the market, Helpware has already gained the popularity and trust of its clients from all over the world. The company offers a number of services. Helpware customer service and back-office support outsourcing solutions are designed to help businesses shape customized teams that would streamline processes and ensure business scalability. Helpware delivers services to businesses across the world. Apart from its headquarters based in Lexington, the company also has offices in Irvine, Guadalajara, Manila, Kyiv, and Berlin.

Helpware Services

  • Customer Support Teams

Delivering essential customer service that will keep your customers happy is the key focus of Helpware. The company helps businesses build customized customer support teams from scratch. The team of Helpware can handle every stage of building a team from recruitment and training to ensuring ongoing success. Some of the core solutions you can get with Helpware are customer support, technical support, multilingual support, and customer success.

  • Back Office Teams

Apart from shaping customized support teams for your business, Helpware can also help you build effective back-office teams to ensure scalability and improve all your business processes. With the help of Helpware, you can create a successful team that can handle order processing, account setup, content moderation, data entry, research, and other vital processes for you.

  • Taskware

Lastly, Helpware offers its clients to use a unique platform and qualified workforce to delegate the microtasks their businesses need to perform in order to learn and scale. The support provided in the framework of Taskware includes machine learning, data modeling, insurance verification, transportation verification, and content moderation.

Helpware Pricing

Although the company’s website is quite informative and provides a comprehensive explanation of the offered services, when it comes to Helpware pricing there is not much info provided.

If you look through the site’s menu located at the top of the page, you will find a button that will take you straight to the pricing page. However, the page only explains what you can expect when requesting different types of services, including the number of hours, types of support, agents’ level of education, etc. But, there are no actual prices indicated on this page.

In order to get more info on Helpware pricing, visitors will need to submit a short contact form. In the form, you will be asked to specify your first and last name, email address, and phone number. Shortly after submitting the form one of the company’s reps will contact you and answer all questions concerning the prices and services.

Helpware Review

As was already mentioned, the company is rather young. It has been on the market for 5+ years so far. Either due to this or any other reason, you will not find even a single Helpware review on the company’s site itself. But, the good news is that if you are interested to learn what others say about Helpware, you can find customer feedback outside the website.

Looking for an unbiased Helpware review, we recommend checking out the company’s page on Clutch. Here you will find a general overview of the company and its services and 30+ testimonials. The overall rating of Helpware on Clutch is 4.8 stars. However, if you will search for more testimonials on the web, you can see that there is an equal number of positive and negative reviews.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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