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Effective Business Process Outsourcing Services: How to Choose the Right One?

It is not enough to run a good business nowadays — it has to be great in order to succeed in the modern competitive market. This is why it’s essential to select forward-looking development strategies that can skyrocket your company’s performance. Indeed, business process outsourcing (BPO) can significantly enhance the sales funnel and bring your business to the next level.

BPO services are in high demand today — Statista reports that in 2017, the global market volume of the U.S.-outsourced services was $88.9 billion. In 2022, the volume is going to be circa $140.3 billion. 

Belkins experts have collected important and relevant facts about business process outsourcing. Find all of them here — tune in if you’d like to find out how to select the right vendor to match your company’s needs. You will also get to know the specific aspects of the BPO services industry and, thus, will be fully equipped to make informed decisions.

Let’s start with the definition — what is the term BPO servicesall about? 

Our team has prepared a list of top-notch BPO service providers and tools to streamline your operations. We sincerely hope that this information will help you find what you’re looking for.

And if you need urgent sales and marketing support — don’t hesitate to book a meeting with Belkins professionals — they will be glad to share their experience!

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4.7

Acquirent

2004
50-249
Acquirent is a global technology company that provides software and outsourced sales services for businesses.
4.7

Uassist.ME

2009
250-999
Uassist.ME is a virtual assistant company which services include administrative support, customer service, marketing.
4.5

Avirtual

2014
10-49
Avirtual is a provider of such virtual office services as physical mailing address, telephone answering, email and fax services.
4.5

Enshored

2014
250-999
Enshored is a professional service provider that helps businesses overcome challenges and scale. The company was founded in 2014 and specializes in 4 key verticals - customer support, content moderation, sales & marketing, and back-office support. The company offers its services to businesses of all shapes and kinds. The experts from Enshored take a customer-centered approach that allows them to customize the company’s services to meet the needs of every client, be it a small startup or a large, global business Enshored is a US-based company. The headquarters is located in Long Beach, California. However, the company also has offices in Manila (Philippines), Petaling Jaya (Malaysia), and Lisbon (Portugal).
4.5

Noon Dalton

2009
250-999
Noon Dalton is a US-based provider of skilled and qualified remote teams that help businesses save the time of their internal teams and, at the same time, ensure growth and success. The company was founded in 2009 and its head office is located in Miami, FL. Apart from its headquarters, Noon Dalton has offices in a few other locations - London, New York, and Denver. The core specialty of Noon Dalton is shaping and providing different kinds of remote teams for customer support, sales, accounting, and other purposes. The company serves the needs of entrepreneurs and businesses of all sizes that are operating across Northern America, Australia, and also Europe.
4.5

Solvo Global

2014
50-249
Solvo Global is a US-based company founded in 2014. The company specializes in connecting businesses with the right talents they need to build effective teams. Namely, some of the offered services include staffing, training, human resource risk management, back-office support, sales, accounting, and others. The main office of the company is located in The Woodlands, TX, and there is one more Solvo Global office located in Medellin, Colombia. The company offers its services to businesses from a number of industries, including legal, manufacturing, insurance, metal industries, and logistics. Also, Solvo Global serves the needs of PEOs (Professional Employer Organizations).
4.5

SRG ASIA PACIFIC

1996
250-999
SRG ASIA PACIFIC is a solution provider with 25-year experience in Business Process Outsourcing (BPO).
4.3

Everise

2016
10,000+
Everise is an innovative enterprise, empowering businesses to optimize their operations and performance.
4.2

Srisys Inc

2001
50-249
Srisys Inc is a cutting-edge software development and IT consulting firm that offers a wide range of enterprise business and IT services to businesses. The company was founded in 2001 and has wide experience in its sphere. Srisys is headquartered in West Chester, OH. It focuses on catering services and solutions to US-based and global businesses across multiple industries. The core features available to the clients of Srisys Inc include web services, SCM services, hosting services, and ERP services. Apart from this, the company offers a wide range of products and training programs that are designed to supply the company’s clients with the knowledge they need to achieve their short-term and long-term goals.
4.1

iContact BPO

2015
1,000-9,999
iContact BPO is a leading provider of Business Process Outsourcing solutions and offer a comprehensive suite of services.
4

Daythree Business Services

2008
1,000-9,999
Daythree Business Services is a reputable, award-winning company that provides services in IT, business and knowledge process, global clientele, and human capital sectors. Some of the main services offered include customer relationship management, social media services, customer retention management, revenue generation, and much more. The company was founded in 2008. For over 10 years now, Daythree was committed to helping businesses grow and succeed by providing them with the right technology, services, and solutions. The headquarters of Daythree Business Services is located in Petaling Jaya, Malaysia. Apart from this, the company has several additional offices and delivery centers in other locations across Malaysia and one international office based in Singapore.
4

MattsenKumar LLC

2010
1,000-9,999
MattsenKumar LLC is a US-based provider of customer experience management and business process outsourcing services. The company was founded in 2010. It has been around for 10+ years and is still growing and improving its services. Apart from the head office located in Woodburn, Oregon, USA, MattsenKumar also has delivery centers based in Jaipur and Gurugram, India. Some of the main services offered by MattsenKumar LLC include the outsourcing of back-office, call center, e-commerce, and other business processes with the goal to streamline operations and help the company’s clients reach their short-term and long-term business goals.
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What Is the Term “BPO Services” About? 

Business process outsourcing (BPO) is entrusting your business operations to external forces represented by vendors who have expertise in your niche. BPO outsourcing services are represented (but are not limited to) by data recording, quality assurance, payroll, social media marketing, targeted ads, telemarketing, human resources, customer support, etc. BPO may be comprised of either technical or non-technical services and perform supplementary functions. 

How Do BPO Service Providers Work?

The business climate is constantly changing, so it dictates that firms of all sizes should apply BPO to ensure thriving, not surviving. Your company can use it to perform both front- and back-office operations. 

  • Back Office: Internal operations (e.g., billing.) 
  • Front Office: Contracting your customers — marketing (e.g., targeted ads,) technical support, etc.
  • Combined Services: Selecting a few aspects of the two options discussed above. 

BPO Industry Categories

There are 3 major BPO categories — investigate them to find new opportunities associated with process optimization for your business

  • Offshore Providers

They are situated in another country (e.g., a Canadian company can use a BPO firm from India.) 

  • Nearshore Providers

These outsourcing firms operate from the countries located right across the border. Those can be marketing services, such as targeted ads, provided by Indonesian suppliers, while the client may be in Australia.

  • Onshore Providers

Both the agency and its customers are in one country but not necessarily in the same city or even state. For example, an outsourcing vendor in Topeka, Kansas, can serve the company in Dallas, Texas.

Let’s focus on business process outsourcing functions in more detail. 

BPO Outsourcing Services

Modern BPO service providers operate in a wide variety of industries:

  • e-commerce & retail; 
  • automotive;
  • pharmaceuticals;
  • sustainable energy;
  • healthcare;
  • travel;
  • IT;
  • banking;
  • asset management and others.

Every BPO vendor specializes in one or several specific fields. Investigate the following groups that usually unite a series of services to find which one is relevant to your business.

  • Communication with your prospects and clients (e.g., telemarketing/customer support.) 
  • Human resources (e.g., hiring/retention of personnel.)
  • Knowledge services (e.g., data analytics and mining.)
  • Back-office transactions (e.g., logistics/warehouse management.)
  • Technical support operations (e.g., testing/implementing features.)
  • Accounting and finance (billing/auditing).

As you can see, almost every niche is present on the list, so you will definitely find a firm to match yours, too. However, before you decide to order their services, explore all the reasons why companies decide to order services from a biz process outsourcing firm.

Why Do Businesses Outsource?

Outsourcing helps modern businesses in numerous ways. Here are the most common ones.

  • Cut Down on Expenses

Outsourcing can significantly lower the cost of in-house operations, especially for countries with high corporate income taxes. It is a great solution to engage more personnel and provide less expensive training, as well as rent a cheaper office space. You can also experiment with different fee-for-service programs and fixed-price models.

  • Focus on the Most Important Functions

In this case, businesses can focus on their major services instead of corporate tasks that aren't directly related to their core operations. For instance, your company will no longer have to be in charge of billing customers but will rather concentrate on emphasizing its competitive advantages and improving its growth strategies. Such an approach will increase customer satisfaction, which will benefit your organization and bring you more profit.

  • Boost Non-Core Functions

Achieve better results in non-core functions, delivering world-class capabilities for its clients. In fact, a firm that invests in specialized processes and technologies can deliver cutting-edge breakthroughs. For example, a gaming design company may not want to pay for the latest payroll program on the market, but an outsourcing firm offering payroll services would likely make that investment in order to benefit from its own performance, as well as from that of its clients.

  • Win More Prospects Worldwide

You can considerably enhance your business presence if you resort to BPO since some firms may provide multi-language support and be available 24/7. You can also open delivery centers across the planet. The most important thing is, you can get more clients and, at the same time, get rid of diverse mundane tasks that used to hinder the development of your company.

  • Become More Agile

It’s essential to react to changes quickly in order to stay ahead of the competition, especially in the global business arena. Increase your business’ flexibility, taking over vital functions, such as, for instance, controlling the risks associated with delivering goods or other relevant services. Your company will effectively mitigate those risks, rapidly responding to challenges. 

  • Speed Up the Operations

You will streamline your processes if you delegate certain jobs to overseas experts. Such an approach will contribute to the overall efficiency of your business and save you lots of time. Moreover, many BPO firms use automation tools to index documents or facilitate data entry so that their employees can perform the essential tasks while state-of-the-art software will do the rest. 

What Are the Risks of Outsourcing Businesses to BPO Service Providers? 

There’s no doubt that companies providing BPO services possess numerous advantages. Nevertheless, there are some risks associated with such collaboration. In spite of marketing BPO services wherever possible, agencies are still unable to guarantee totally secure operations.

Look at the list of the most common disadvantages of working with BPO firms:

  • personal data leakage;
  • lack of relevant data;
  • communication problems;
  • maintenance of good quality;
  • failed deadlines; 
  • restoration of vital operations;
  • overdependence on third-party vendors;
  • non-local staff missing on the cultural code.

Your firm might also face other inconveniences that are not caused by BPO agencies directly but are associated with the environment they operate in, such as: 

  • political instability;
  • strategic alignment maintenance;
  • digital task automation using robots. 

As you can see, you shouldn’t underestimate the above-mentioned risks and weigh all the pros and cons before you make the final decision. 

How to Choose a Vendor Selling BPO Services?

So many firms are selling BPO services nowadays — how do you select the most relevant company? Carefully investigating what perspective they are taking will be the wisest way to find out whether the agency is worthy of your attention. 

At Belkins, we couldn’t agree more that certain trends will gain momentum in the near future. This is why it’s so important that the vendor of your choice follows them by all means. 

For instance, the BPO niche will be introducing an increasing number of automated solutions within the next few years. Robots will gradually take over the work of humans, so the outsourcing agency should be investing in state-of-the-art technology. 

Furthermore, it is supposed to provide the latest cloud solutions since all the data will be stored and managed on a cloud soon. Finally, its social media management tools should be impeccable to comply with ever-changing algorithms. 

Belkins experts apply the most progressive technology, including various AI-based solutions. Thus, book a call with our representative to get super-fast sales results, awesome leads, and robust LinkedIn marketing tactics and strategies.

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When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

The tools from our list are recognized by thousands of Fortune 100 companies around the world.

Do you need to build a smooth sales pipeline? Power up your lead generation? Get a tool that provides great monitoring features? We understand that everybody needs a particular B2B sales tool for a particular sales goal. We constantly update our list, so you would always be able to find the tool that fits your goals like a glove.

There is no Ultimate Sales Tool that works for every business can instantly reach any objective.

Your choice of B2B sales prospecting tools depends on your needs, your company size, your target audience, and your industry. This is why we suggest studying each description closely before you choose a tool. We made sure to supply you with all the information necessary - and if you have any remaining questions, don’t be shy to contact us.

Frequently Asked Questions

  • What is a B2B tool?
    Sales and marketing tools make it easy for companies to track their sales and marketing campaigns, reach more markets, and drive better results.
    B2B sales lead tools have already helped numerous businesses and can facilitate your online marketing efforts, too. They are of great help in selling a wide variety of products and services.
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  • What tools do salespeople use?
  • How do you do B2B sales?
  • What are sales enablement tools?