Peak Support

Peak Support

Top BPO Services
Founded

2015

Employees

250-999

Rating
4.8

About Peak Support

PeakSupport is a company that specializes in providing outsourcing services. It was founded in 2015 and is based in Cambridge, MA. The core focus of Peak Support is the outsourcing of back-office operations, customer, service, and sales operations. The company offers its services to high-growth companies and always guarantees excellent performance. Peak Support serves the needs of businesses from retail & e-commerce, gaming, and software & technology industries. Although it is based in the US, the company also has offices in the Philippines. The company has developed an effective global delivery model and, thus, can provide its services to businesses across the globe.

Peak Support Services

  • Customer Service

One of the core service offerings you can find at Peak Support is customer service outsourcing. The company offers US and European businesses to delegate customer support matters to professional, English-speaking agents. The agents from Peak Support can help you handle both inbound and outbound support via the phone, as well as provide excellent customer support via online chat, email, and social media.

  • Back Office Outsourcing

Peak Support also helps businesses outsource back-office operations to save the time of their internal teams and ensure excellent performance at the front office. The services you can get by requesting back-office support from Peak Support include content review, marketing, direct mail fulfillment, data entry, data entry, research, and fraud reduction.

  • Sales Operations

Finally, the last one of the PeakSupport services is sales operations outsourcing. This package of services is designed to help businesses streamline daily operations and drive more sales at ease. The services included in the sales operations outsourcing are research, lead generation, telemarketing, and pre-screening leads.

Peak Support Pricing

So, we’ve already told you about the company and the services it delivers. Now, what about PeakSupport pricing? If you are wondering how much Peak Support will charge you for its services, you will not find any information on the company’s website. Unfortunately, Peak Support pricing is not being publicly disclosed. So, in order to get an estimated price, you will need to contact one of the company’s reps via chat, contact form, or phone.

If you decide to search for more information on Peak Support pricing outside the website, you will be able to find some general info. For example, according to the company’s Clutch profile, the average price per hour is < $25. However, you will still need to talk to one of the company’s reps to get more specific details.

Peak Support Review

Although you won’t find a Testimonials page in the menu located at the top of the site, if you scroll down to the bottom of the home page, there you will find one Peak Support review. Under it, there is a button that will take you directly to the Client Testimonials page.

Unfortunately, on the company’s site, there are only four customer testimonials. But, you can find more reviews on the web.

If you check out the Peak Support review on Clutch, you will find six more testimonials that give the company an overall rating of 4.8 stars out of 5. Though the rating is pretty high, if you consider all the reviews collected from the company’s site, Clutch, and other web resources, you will see that there are both positive and dissatisfied reviews from customers.

Learn more
Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

Didn’t find the answer to the question?
Ask Now!