- Global Omni Solutions
One of the core services offered by SureCall is designed to help businesses streamline their customer communications and find multiple touchpoints for interaction. The Global Omni Solutions include such services as conversational AI, VOIP solutions, social media communication, open API integrations, translation services, tracking, review responses, video chat, and custom link payments.
- Customer Support Services
One more service available at SureCall is customer support. The team of SureCall offers businesses to benefit from their extensive expertise and skills to boost customer satisfaction and retention. The company can provide you with multilingual inbound and outbound support 24/7 and across multiple channels. The included solutions are virtual receptionist, reservation & registration, warranty help desk, customer service help desk, order entry, food services delivery processing, surveys, after-hours service escalations, real estate services, online processing, email response services, and data entry & processing.
- BPO Services
Apart from customer support, the company offers a wide range of high-quality BPO solutions. Namely, at SureCall, businesses can get fully integrated omnichannel, fulfillment services, direct mail services, invoicing services, and rebate processing.
- Emergency Response
SureCall helps you ensure business continuity under any circumstances. The company’s Emergency Response solution is designed to help you plan and implement an effective communications protocol for the case of disaster, mission-critical situation, and other emergencies to ensure that all your systems, workflows, and processes don’t seize in the case of emergencies.
- Rent Your Team
Finally, SureCall gives businesses an opportunity to rent a professional remote team for various purposes. In particular, you can outsource a well-trained receptionist, administrative assistant, executive assistant, recruitment officer, culture champion, as well as customer service, marketing, business development, and accounting specialists.
Today, it is neither new nor rare to see service providers hiding their fees. And SureCall does just that. On the company’s site, there is zero info concerning SureCall pricing. According to some external resources, the average rate per hour is under $25, but that’s a very relative number.
So are there any ways to learn more about SureCall pricing? In fact, there are several ways to get more info, but, in any case, you will need to communicate with one of the company’s representatives. For users’ convenience, there are four different contact methods to do this - via live chat, email, phone, or contact form.
If you are wondering whether customers remain satisfied after working with SureCall, you can find a Testimonials page right at SureCall com. There are two video reviews and a couple of written ones. But, if you want to see a truly genuine and objective SureCall review, we would advise you to look elsewhere.
The company has a dedicated page on Clutch, where it has a total rating of 4.8 stars out of 5. Sounds pretty good, right? Indeed, looking at the company’s profile on Clutch, it can seem like its reputation is almost flawless. But, don’t let this make you think that there are no dissatisfied customers. After all, the rating on Clutch is calculated based on the data from only 4 reviews.
If you check out a SureCall review on Google, you will find a much lower rating of 3.4 stars out of 5 and 15+ customer testimonials. As you can guess, there are many positive reviews, but, at the same time, there are quite a few negative or nearly negative testimonials.