Founded

1982

Employees

50-249

Rating
3.4

About SureCall

SureCall or Call Sure is a leading provider of customer support, BPO, emergency response, and outsourcing services. Founded in 1982, the company has a long history and a fairly good reputation. SureCall is located in Canada and the US and provides its services to businesses of various sizes and from a variety of industries.

SureCall Services

  • Global Omni Solutions

One of the core services offered by SureCall is designed to help businesses streamline their customer communications and find multiple touchpoints for interaction. The Global Omni Solutions include such services as conversational AI, VOIP solutions, social media communication, open API integrations, translation services, tracking, review responses, video chat, and custom link payments.

  • Customer Support Services

One more service available at SureCall is customer support. The team of SureCall offers businesses to benefit from their extensive expertise and skills to boost customer satisfaction and retention. The company can provide you with multilingual inbound and outbound support 24/7 and across multiple channels. The included solutions are virtual receptionist, reservation & registration, warranty help desk, customer service help desk, order entry, food services delivery processing, surveys, after-hours service escalations, real estate services, online processing, email response services, and data entry & processing.

  • BPO Services

Apart from customer support, the company offers a wide range of high-quality BPO solutions. Namely, at SureCall, businesses can get fully integrated omnichannel, fulfillment services, direct mail services, invoicing services, and rebate processing.

  • Emergency Response

SureCall helps you ensure business continuity under any circumstances. The company’s Emergency Response solution is designed to help you plan and implement an effective communications protocol for the case of disaster, mission-critical situation, and other emergencies to ensure that all your systems, workflows, and processes don’t seize in the case of emergencies.

  • Rent Your Team

Finally, SureCall gives businesses an opportunity to rent a professional remote team for various purposes. In particular, you can outsource a well-trained receptionist, administrative assistant, executive assistant, recruitment officer, culture champion, as well as customer service, marketing, business development, and accounting specialists.

SureCall Pricing

Today, it is neither new nor rare to see service providers hiding their fees. And SureCall does just that. On the company’s site, there is zero info concerning SureCall pricing. According to some external resources, the average rate per hour is under $25, but that’s a very relative number.

So are there any ways to learn more about SureCall pricing? In fact, there are several ways to get more info, but, in any case, you will need to communicate with one of the company’s representatives. For users’ convenience, there are four different contact methods to do this - via live chat, email, phone, or contact form.

SureCall Review

If you are wondering whether customers remain satisfied after working with SureCall, you can find a Testimonials page right at SureCall com. There are two video reviews and a couple of written ones. But, if you want to see a truly genuine and objective SureCall review, we would advise you to look elsewhere.

The company has a dedicated page on Clutch, where it has a total rating of 4.8 stars out of 5. Sounds pretty good, right? Indeed, looking at the company’s profile on Clutch, it can seem like its reputation is almost flawless. But, don’t let this make you think that there are no dissatisfied customers. After all, the rating on Clutch is calculated based on the data from only 4 reviews.

If you check out a SureCall review on Google, you will find a much lower rating of 3.4 stars out of 5 and 15+ customer testimonials. As you can guess, there are many positive reviews, but, at the same time, there are quite a few negative or nearly negative testimonials.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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