- Call Center Services
Talk2Rep offers a professional enterprise call center solution that helps businesses keep their customers happy and well cared for. The company delivers a wider range of call center services, including market research, data collection, technical support tiers 1-3, appointment setting, and more!
- Live Chat/SMS
Talk2Rep offers businesses to outsource live chat and SMS support to professional agents to ensure that they never miss a potential customer. The features of this service include technical support tier 1-2, sales, appointment setting, and white glove customer service.
- Chat Bot
One more solution offered by Talk2Rep is a smart bot for your online chat. This service enables you to enhance the quality of customer care and improve your customers’ experiences through personalized and natural conversations with AI-powered virtual assistants.
- Social Media Management
The team of Talk2Rep can help your business make the most of your social media activities. The company helps analyze and enhance your social media strategies to maximize engagement and boost your online reputation. The company can also handle customer inquiries and deliver support via different social media channels.
- Technical Support
With Talk2Rep, you can outsource professional tech support agents who will gladly handle all tech-related issues and lower your costs.
- Back Office Support
The team of Talk2Rep can undertake ticket management, database validation and updating, billings, data entry, regulatory compliance, and lots of other back-office operations to save your team’s time and, at the same time, ensure an effective and seamless workflow.
- Software Development
The company’s website contains lots of chatter concerning Talk2Rep pricing. Pretty much on every page, you will see how the company claims to offer services at pocket-friendly rates and help you lower your costs. However, it doesn’t go further than that.
There is no Talk2Rep pricing page on the site nor any specific information on how the total cost is being formed. In order to find the answers, you will need to request a free quote by filling out and submitting a short contact form via the website.
There is no Talk2Rep review page on the company’s site itself. However, if you are wondering what people think about this company, you can still find many reviews on the web.
Since the company is known under two different names (OutPlex and Talk2Rep), you can use this to find more testimonials. For example, if you use a search query “Talk2Rep review”, you will find the company’s profiles at such independent reviewing platforms as Clutch, as well as the company’s overview by google (located to the right side of the search results). On Clutch, the company has 6 reviews and a total rating of 4.0 stars. If you look on Google, the rating is also 4.0 stars, but there are 15 testimonials.
If you look for OutPlex reviews instead, you won’t find many customer testimonials. However, you will be able to discover the company’s pages on different social networks, where you can find more about what people think of this company. Namely, the company’s rating on Facebook is 4.2 stars.
As seen from customer testimonials and ratings across different platforms, Talk2Rep receives both positive and negative feedback from its clients.