Founded

2001

Employees

250-999

Rating
4.0

About Talk2Rep

OutPlex, formerly known as Talk2Rep is a US-based business process outsourcing company that helps businesses streamline their operations and achieve their goals. The company has been around for quite a while. Founded in 2001, it has been on the market for long enough to gain a solid reputation. Talk2Rep is headquartered in Ft. Lauderdale, FL. The company also has two additional offices in Columbia and Puerto Rico. The services offered by OutPlex include customer and tech support, software development, social media management, and back-office support outsourcing. Throughout its vast experience, the team of Talk2Rep has helped lots of clients to achieve their business goals. The company has even partnered with such global leaders as American Express, Sears, Verizon, Revlon, Casio, and many others.

Talk2Rep Services

  • Call Center Services

Talk2Rep offers a professional enterprise call center solution that helps businesses keep their customers happy and well cared for. The company delivers a wider range of call center services, including market research, data collection, technical support tiers 1-3, appointment setting, and more!

  • Live Chat/SMS

Talk2Rep offers businesses to outsource live chat and SMS support to professional agents to ensure that they never miss a potential customer. The features of this service include technical support tier 1-2, sales, appointment setting, and white glove customer service.

  • Chat Bot

One more solution offered by Talk2Rep is a smart bot for your online chat. This service enables you to enhance the quality of customer care and improve your customers’ experiences through personalized and natural conversations with AI-powered virtual assistants.

  • Social Media Management

The team of Talk2Rep can help your business make the most of your social media activities. The company helps analyze and enhance your social media strategies to maximize engagement and boost your online reputation. The company can also handle customer inquiries and deliver support via different social media channels.

  • Technical Support

With Talk2Rep, you can outsource professional tech support agents who will gladly handle all tech-related issues and lower your costs.

  • Back Office Support

The team of Talk2Rep can undertake ticket management, database validation and updating, billings, data entry, regulatory compliance, and lots of other back-office operations to save your team’s time and, at the same time, ensure an effective and seamless workflow.

  • Software Development

Lastly, Talk2Rep offers businesses a range of software development solutions that will help you reduce development costs without giving up on the quality. The company’s experts can handle a variety of tasks for you, including software development in C++, Java, Python, JavaScript, etc., Agile, SCRUM, and API integration, and quality assurance & testing.

Talk2Rep Pricing

The company’s website contains lots of chatter concerning Talk2Rep pricing. Pretty much on every page, you will see how the company claims to offer services at pocket-friendly rates and help you lower your costs. However, it doesn’t go further than that.

There is no Talk2Rep pricing page on the site nor any specific information on how the total cost is being formed. In order to find the answers, you will need to request a free quote by filling out and submitting a short contact form via the website.

Talk2Rep Review

There is no Talk2Rep review page on the company’s site itself. However, if you are wondering what people think about this company, you can still find many reviews on the web.

Since the company is known under two different names (OutPlex and Talk2Rep), you can use this to find more testimonials. For example, if you use a search query “Talk2Rep review”, you will find the company’s profiles at such independent reviewing platforms as Clutch, as well as the company’s overview by google (located to the right side of the search results). On Clutch, the company has 6 reviews and a total rating of 4.0 stars. If you look on Google, the rating is also 4.0 stars, but there are 15 testimonials.

If you look for OutPlex reviews instead, you won’t find many customer testimonials. However, you will be able to discover the company’s pages on different social networks, where you can find more about what people think of this company. Namely, the company’s rating on Facebook is 4.2 stars.

As seen from customer testimonials and ratings across different platforms, Talk2Rep receives both positive and negative feedback from its clients.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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