Verbatim Virtual Receptionists

Verbatim Virtual Receptionists

Top BPO Services
Founded

1997

Employees

10-49

Rating
4.8

About Verbatim Virtual Receptionists

Verbatim Virtual Receptionists is a UK-based call answering service provider with 20+ years of experience in the market. The company was founded in 1997 and has already earned certain popularity within and outside the UK. The Verbatim call centre is located in Thatcham, United Kingdom. Although the company also serves businesses from other countries, it guarantees that all its agents are UK-based. Verbatim Virtual Receptionists offers a wide range of services and operates across multiple industries. Some of the company’s most notable customers include such famous brands as Wolksvagen, Zenith, and Overground.

Verbatim Virtual Receptionists Services

  • Telephone Answering

Verbatim Virtual Receptionists delivers personalized call answering services tailored to your specific needs. The expert, UK-based agents can take care of your incoming calls throughout the day starting from as little as just one call per day.

  • Virtual Receptionist

Starting from only £2.25 a day, businesses can build their own teams of virtual receptionists. Virtual receptionists will work as an extension to your team, full office hours, taking care of various receptionist tasks, including order taking, diary management, and much more.

  • 24/7 Call Answering

If you need more than just a regular call answering service, Verbatim offers a high-quality 24/7 call answering feature to handle any emergencies you may face and provide care for customers around-the-clock.

  • Web Chat

Verbatim Virtual Receptionists helps businesses provide instant chat support to convert more site visitors into actual customers. For this type of service, there is a free trial for 30 days.

  • Business Continuity

Among other services offered at Verbatim Virtual Receptionists, you will find business continuity and disaster recovery. These services are designed to help you ensure the stability and continuous operations of your business under any circumstances.

  • Virtual Phone Numbers

Verbatim can supply your business with 0800 numbers, 0844 local rate numbers, and geographic numbers for your business needs.

  • Lead Qualification

Lastly, the agents from Verbatim Virtual Receptionists can handle your first-time endeavors with new leads and take care of the lead qualification for you.

Verbatim Virtual Receptionists Pricing

Unlike many competitor companies, Verbatim doesn’t only have affordable rates, but actually keeps its pricing policy transparent. All the information is available publicly on the company’s website and there are no additional or hidden fees.

If you go to the Verbatim Virtual Receptionists pricing page, you will find four different fixed-fee plans. Namely, the available packages are:

  • 25 minutes for £45/mo
  • 75 minutes for £65/mo
  • 150 minutes for £130/mo
  • 1250 minutes for £940/mo

Each of these plans implies an additional fee of £1.00 per every additional minute that exceeds the monthly limit. Also, all packages include free call transfers and roll over for the case if you didn’t use all your minutes in a month. Apart from this, there are no additional charges.

If none of the above-mentioned plans meet your business needs, Verbatim also offers bespoke quotes tailored specifically to the client’s needs and requirements. To get a custom offer, you will need to contact the company’s team.

One more thing worth noting in terms of Verbatim Virtual Receptionists pricing is that the company has a pretty generous referral program. For a referred friend, users can get £100 to spend on the company’s services.

Verbatim Virtual Receptionists Review

Looking for a customer Verbatim Virtual Receptionists review to learn more? You can start your research right on the company’s website. In the About Us section, there is a whole page dedicated to customer testimonials, where you will found 10+ reviews, both written and video ones.

If you look for a Verbatim Virtual Receptionists review on the web, you will find a couple of customer testimonials here and there. Unfortunately, there is no single destination on the web where you could check out dozens of reviews at once. But, the company has a dedicated page on Clutch and similar reviewing platforms, where it has 1-3 reviews.

The overall rating of the company (according to Clutch) is 4.8 stars out of 5. This is a good result, but, since there are only two reviews posted, this rating can’t be taken for granted. All in all, if you accumulate the reviews you find across different resources, you will see that the company has both positive and negative reviews, so its reputation isn’t all that certain.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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