Founded

1980

Employees

1,000-9,999

Rating
3.0

About Concentrix

Concentrix is an award-winning provider of people, platforms, and services designed to support high-quality interactions through each stage of the client lifecycle. The company delivers a wide range of solutions across multiple industries. Some of the areas of Concentrix proficiency are Banking & Financial Services, Automotive, Insurance, Healthcare Services, Technology, Media & Communications, Retail & eCommerce, and many others. One more thing to know about Concentrix is that it can make your business truly global by helping you deliver the best brand experience to your customers in any location and in their preferred language.

Concentrix Services

  • Analytics & Consulting

The team of Concentrix uses the best data practices to help businesses gain valuable customer and market insights that can help them boost customer engagement and attain their business goals.

  • Customer Engagement Services

Expert agents from Concentrix can also help you find points of contact with your existing and potential customers in order to stimulate their engagement and build up brand loyalty.

  • Digital Self-Service and Cloud

In the framework of its Digital Self-Service and Cloud solution, Concentrix offers such services as conversational AI, business messaging, omnichannel engagement, journey orchestration, and cloud contact center.

  • Experience Design & Mobility

Concentrix offers businesses smart and innovative Experience Design & Mobility services to help them create better digital experiences that customers will love.

  • Finance & Accounting

Concentrix has developed a smart consultative approach that uses best practices, data, machine learning, technological interventions, and RPA (robotic process automation) to help its customers refine finance functions and get the most benefit from their investments.

  • Gig Services

Concentrix offers its clients to leverage an innovative Solv platform that enables them to access on-demand talent from all across the globe to enhance the quality of customer support, meanwhile reducing the cost-to-service.

  • Innovation, Automation & Optimization

Concentrix helps its customer adapt to today’s dynamic business environment by bringing in automation, innovation, and optimization that strive to maximize your teams’ potential. 

  • Insurance Solutions

The company delivers a smart solution that allows servicing annuity, life, and health policies all on a single CX-focused platform. This solution was developed to help you simplify insurance administration and service delivery.

  • Marketing Solutions

The team of Concentrix can help you take your marketing to the next level. The company combines technology, valuable insights, and data to help you reach customers in the most efficient way.

  • Technology & Systems Integration

The next group of solutions offered by Concentrix is called Technology & Systems Integration and is designed to help you streamline the workflow, accelerate value and speed-to-market, and drive your business forward. This includes such services as systems integration, process optimization, enabled operations, IT services, and mobile network solutions.

  • Voice of the Customer

Concentrix offers businesses to benefit from its Voice of the Customer platform that helps improve the brand’s image by tailoring customer experiences. The platform is designed to turn neutral experiences into positive ones with the help of efficient experience management services.

  • Work At Home

Concentrix offers to supply you with the right number of experienced agents that will ensure the continuity of your business whenever you need it. The Work At Home feature enables you to react to any unplanned events, support volume surges, and meet seasonal demands by adding the needed number of home agents to your company.

Concentrix Pricing

If you are concerned about Concentrix pricing, you need to contact the company’s team directly. Though it can feel rather inconvenient for potential clients, the team of Concentrix has decided to keep its rates undisclosed.

To get in touch with the sales reps, you can either submit a contact form (which only asks you to specify what you are interested in) or use the phone number provided on the Contact page.

However, according to the clients’ reviews posted on the independent reviewing platforms (and Clutch, in particular,), the average Concentrix pricing is somewhere between $50 to $99 per hour.

Concentrix Review

The site doesn’t feature a Concentrix review page. Although it is surprising given that the company has been around for long enough and seems to have a solid reputation, you need to look outside the company’s website to find testimonials.

The company’s rating on Clutch is only 3.0 stars. Though it is calculated based on only one Concentrix review, the client’s feedback highlights that despite the company’s professionalism, its team failed to meet the expectations.

If you look for more reviews on other platforms, you can find quite a few negative and neutral testimonials. However, there are some positive reviews as well.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

Schedule a call to find out how to boost your income fast.

Book a Call
Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Similar tools

Conduent
Conduent is one of the biggest providers of business process services. Conduent Inc. was founded in 2017. The company was created as a divestiture from Xerox. The company’s headquarters is located in Florham Park, New Jersey. Although the Conduent company is rather young, it has a lot to offer its clients. One of the biggest Conduent benefits is its global presence. As of 2020, after only 3 years on the market, it already had a solid reputation and served customers across 40 countries. Conduent connect is known best for its leading capabilities in analytics, automation, transaction processing, and customer experience management. The company serves commercial and government customers across a number of sectors, helping them deliver better service to their customers.
DialAmerica
Dial America Inc. is a true pioneer in the call centers niche. The company was founded in 1957 and is now considered to be one of the largest US teleservices companies. The company’s headquarters is located in Mahwah, NJ. But, DialAmerica can also boast of having over 3,000 trained agents located in 19 call centers located across the US. As we already said, DialAmerica is one of the pioneers of the industry. The company has been serving customers across multiple industries for more than 60 years now, providing them with high-quality multi-channel sales and customer services. The range of solutions offered at DialAmerica includes both B2B and B2C services. Also, the company serves a wide range of industries, including financial services, healthcare, communications, government, publishing, fundraising, communications, consumer products, and others.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

Didn’t find the answer to the question?
Ask Now!