Founded

1995

Employees

1,000-9,999

Rating
3.7

About Focus Services

Focus Services is a US-based provider of contact services. The company started in 1995 and, by this day, became a big player in the industry. The company’s headquarters is located in Roy, Utah. However, Focus call center locations are distributed throughout North and Central America, and Asia. At this point, the company has a total of 11 contact centers inf four regions across the globe. Therefore, it serves the needs of customers from all over the world and offers them on-shore, near-shore, as well as off-shore assistance. Focus Services strives to help businesses make their customers’ journeys as stress-free and pleasant as possible. The core focus of the company is the delivery of all sorts of contact solutions. Some of the available solutions are sales, customer care, tech support, and others.

Focus Services Services

  • Customer Care

Focus Services offers businesses to outsource all customer care matters to professional agents who can keep their customers satisfied at all times. The company’s team can deliver customer care through a variety of channels to make the process simple and convenient for your customers.

  • Sales

Apart from customer care, the company is also engaged in providing high-quality sales services. The agents from Focus Services can handle outbound calls in the most efficient way and ensure that your business gets enough leads and sales with ease.

  • Tech Support

Focus Services can empower your business with outsourced tech support that will seamlessly align with your brand and help your clients get top-notch experience when they request tech troubleshooting.

  • Back Office Support

Managing data can be made easy with Focus Services. The company offers you to delegate back-office tasks to the right talents in order to handle your data the right way and start making smarter decisions for your business.

  • Social Media

One more service delivered by the company is all about making your social media presence effective and beneficial. Focus Services can help you find the right talents that will monitor your social media accounts and let your customers know you care about them.

  • SMS

Focus Services can help you develop and implement an effective SMS campaign or enhance your current campaign. The company’s experts will help you reach the right customers with the right message.

  • Web Chat

An online chat is one of the quickest and most convenient ways for your customers to reach out to your team. Focus Services can help you integrate an efficient web chat and ensure that every customer receives the best quality of service.

  • Email

The experts from Focus Services can help your business make the most of your email campaigns and, thus, boost the loyalty of your customers.

  • IT Outsourcing

Lastly, Focus Services enables you to outsource the best IT talents that can save your team’s time, meanwhile ensuring that all vital tasks are getting done quickly and qualitatively.

Focus Services Pricing

Unfortunately, there is not much we know about Focus Services pricing. If you study the home page of the company’s site, you can discover that Focus Services promises to deliver high-quality services at a competitive price. However, that’s the only thing they say about their rates.

If you still would like to learn more about Focus Services pricing and company in general, there is one way to do it - by reaching out to the company’s representatives. There are a few contact options for your convenience. There is an online chat for instant assistance, and there are also additional contact methods such as a contact form, email, and direct phone number. 

Focus Services Review

If you are looking for a customer Focus Services review, you will find neither the Testimonials page nor individually placed reviews on the company’s site. However, if you look on the web, you should be able to find quite many reviews.

The average rating the company receives based on customer testimonials is 3.7 stars out of 5. This assessment isn’t too bad, but it is also far from being ideal. If you study a few testimonials independently, you will discover both positive and negative opinions. And it is worth noting that almost every negative Focus Services review emphasizes the poor value for money delivered by the company.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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