GCS Agents Services
Call Center Outsourcing
Call center services are the main competency of GCS Agents. The company’s team strives to help its clients handle all their customer contact needs and ensure that every customer remains satisfied with the quality of service. GCS offers a number of omnichannel support options to help you serve your clients in the most convenient and effective way.
Apart from customer interactions, GCS Agents also helps B2B USA businesses handle another complex matter - staffing. The experts from GCS will integrate into your team and become an extension to it in order to help you recruit the agents that fit your needs best. Using this service, you can stay rest assured that your team gets filled with the right talents.
Apart from helping you recruit the most suitable specialists, GCS Agents also delivers ongoing consulting to help you improve your business operations at all levels. The team of GCS will carefully examine your business needs, corporate culture, and goals to help find a solution that works best for you and design an effective workflow model that will help you attain your short-term and long-term goals.
Training & Certification
Finally, the team of GCS Agents is ready to share its 20+ years of experience with your teams and provide ongoing training and certification that will help your team always stay competitive. This service helps ensure continuous improvement, which is so important in today’s competitive market.
GCS Agents Pricing
The GCS Agents pricing policy is not disclosed publicly. On the website, you will only find general statements that claim that GCS offers cost-effective solutions. But there are no specifics.
We found a GCS company profile on Clutch (a trusted reviewing website) and in the overview it says that the average price at GCS Agents is $25 - $49 per hour. This is very subjective and approximate information. Thus, to get a better understanding of the GCS Agents pricing policy and ask any additional questions that you may have, it is wiser to reach out to the company’s reps.
GCS Agents Review
For some reason, we didn’t find even one GCS Agents review on the company’s site. This is rather frustrating given that companies oftentimes don’t miss an opportunity to make the right impression on potential customers by showing them a few positive reviews. But, apparently, that’s not the case with GCS Agents.
The company can boast of a fairly high rating of 4.9 stars out of 5 on Clutch. There are only 6 reviews here. And almost each GCS Agents review on Clutch awards the company with 5 stars. However, not all company reviews are so positive. If you search for more reviews on other trusted reviewing platforms and social media, you can also find quite a few neutral and even negative testimonials. Some reviews even give the company less than 3.5 stars. So, we have to admit that opinions vary.
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