Founded

2001

Employees

250-999

Rating
4.9

About GCS Agents

GCS Agents is a professional provider of call center outsourcing, coaching, staffing, and training & certification services. The company was created in 2001, so it hits its 20 years anniversary this year. Throughout 20 years of its operation, GCS Agents has never stopped growing and improving to deliver a better quality of services to each of its clients. The major GCS call center is located in Salisbury, NC. However, the company delivers its services to businesses globally. The company’s main focus is call center outsourcing, but it’s not all GCS can offer you. Apart from this, GCS Agents also shares its knowledge and vast experience through effective training services.

GCS Agents Services

  • Call Center Outsourcing

Call center services are the main competency of GCS Agents. The company’s team strives to help its clients handle all their customer contact needs and ensure that every customer remains satisfied with the quality of service. GCS offers a number of omnichannel support options to help you serve your clients in the most convenient and effective way.

  • Staffing Management

Apart from customer interactions, GCS Agents also helps businesses handle another complex matter - staffing. The experts from GCS will integrate into your team and become an extension to it in order to help you recruit the agents that fit your needs best. Using this service, you can stay rest assured that your team gets filled with the right talents.

  • Consulting

Apart from helping you recruit the most suitable specialists, GCS Agents also delivers ongoing consulting to help you improve your business operations at all levels. The team of GCS will carefully examine your business needs, corporate culture, and goals to help find a solution that works best for you and design an effective workflow model that will help you attain your short-term and long-term goals.

  • Training & Certification

Finally, the team of GCS Agents is ready to share its 20+ years of experience with your teams and provide ongoing training and certification that will help your team always stay competitive. This service helps ensure continuous improvement, which is so important in today’s competitive market.

GCS Agents Pricing

The GCS Agents pricing policy is not disclosed publicly. On the website, you will only find general statements that claim that GCS offers cost-effective solutions. But there are no specifics.

We found a GCS company profile on Clutch (a trusted reviewing website) and in the overview it says that the average price at GCS Agents is $25 - $49 per hour. This is very subjective and approximate information. Thus, to get a better understanding of the GCS Agents pricing policy and ask any additional questions that you may have, it is wiser to reach out to the company’s reps.

GCS Agents Review

For some reason, we didn’t find even one GCS Agents review on the company’s site. This is rather frustrating given that companies oftentimes don’t miss an opportunity to make the right impression on potential customers by showing them a few positive reviews. But, apparently, that’s not the case with GCS Agents.

The company can boast of a fairly high rating of 4.9 stars out of 5 on Clutch. There are only 6 reviews here. And almost each GCS Agents review on Clutch awards the company with 5 stars. However, not all company reviews are so positive. If you search for more reviews on other trusted reviewing platforms and social media, you can also find quite a few neutral and even negative testimonials. Some reviews even give the company less than 3.5 stars. So, we have to admit that opinions vary.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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