Global Response
Founded

1974

Employees

1,000-9,999

Rating
4.5

About Global Response

Global Response is the industry leader with a long history. Founded in 1974, the company has been delivering top-quality call center outsourcing services to help businesses ensure customer loyalty and satisfaction. Global Response is a fully US-based company. Currently, there are 4 Global Response call center facilities located in Florida (Margate), Michigan (Iron River and Gwinn), and Wisconsin (La Crosse). The company delivers its services to businesses of different sizes, which operate in a variety of industries. Namely, Global Response has competencies in such fields as retail, automotive, technology, education, healthcare, and luxury. Throughout over 45 years on the market, Global Response has helped hundreds of businesses to start interacting with their customers in a simpler and more efficient way. Some of the company’s key clients are National Geographic, Lacoste, Urban Outfitters, Toyota, Escada, The Met, and many others.

Global Response Services

  • Customer Care

Global Response can undertake the responsibility of taking care of your customers. The company is assured that every single interaction matters and promises to help you get the most benefits from your interactions.

  • Chat Support

Global Response also enables businesses to outsource live chat support to provide their customers with convenient, quick, and high-quality support that leaves them happy and satisfied at all times.

  • Technical Support

Although customer care is important, in the 21st century, tech support is even more important. Global Response can help you deliver excellent tech support to ensure that all issues of your customers are being handled by real pros.

  • Social Media Support

Global Response can help businesses make their customer interactions in social media even more effective and deliver valuable insights.

  • Omnichannel Customer Service

Global Response can deliver all-rounded customer care from the initial contact all the way to the purchase. And the company uses a variety of channels to make customer care as convenient as possible.

  • Sales, Cross-Sell, Upsell

The trained agents from Global Response know how to drive even more sales to your business. The company can provide effective cross-selling and up-selling services that bring real results.

  • Order Management

Global Response can make your order management process seamless and effective.

  • Email Response

One more thing Global Response can do for your business is to deliver cost-effective customer support via email.

  • Interactive Voice Response (IVR)

Global Response offers businesses to leverage the power of user-friendly IVR to create unique and positive customer experiences.

  • Business Process Outsourcing (BPO)

Lastly, Global Response offers high-quality BPO services that help businesses streamline their operations and ensure the best results.

Global Response Pricing

On the site, there is no explanation of the Global Response pricing policy. The company doesn’t even specify the starting price for its services and doesn’t provide any additional info.

Although the company’s website doesn’t share any details concerning their rates with new users, according to customer reviews, many people give a lower assessment to Global Response in terms of cost. Thus, we can assume that the rates aren’t very satisfactory.

To get a quick response to all your questions concerning Global Response pricing, services, and other things, you can use a direct phone number. There are two numbers - for local and international calls. Also, there is an email address and a convenient contact form for making an inquiry. You can use it as well, but this way you will need to wait until someone from the Global Response team reaches back to you, which can take a couple of days.

Global Response Review

If you go to globalresponse.com, you can find a list of some of the company’s key customers. Also, there are quite a few case studies available publicly. However, there is not a single Global Response review.

Since the company itself doesn’t have a testimonials page or doesn’t at least share a few customer testimonials on the home page, you will have to search elsewhere on the web to find at least one Global Response review.

Looking for real customer testimonials, we came across the company’s profile on Clutch. Here, Global Response has a total rating of 4.5 stars out of 5. On Google, the company’s rating ranges between 3.5 to 4.2 stars.

The rating isn’t too bad. However, given almost half of the century of experience on the market, you would expect the company to have more reviews in general and more positive opinions. In reality, however, Global Response gets both positive and negative reviews.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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