MAP Communications

MAP Communications

Top Call Center Companies
Founded

1991

Employees

10-49

Rating
4.5

About MAP Communications

MAP Communications has been around for quite a while. Founded in 1991, this company is one of the leading US-based providers of call center services. MAP Communications specializes in helping businesses ensure seamless operations and an excellent quality of customer service they deliver 24 hours a day, 7 days a week, and 365 days a year. The company offers around-the-clock live phone answering, virtual receptionist, and a full range of call center services. The industries covered include medical, emergency restoration, transportation, property management, attorney, utilities, education, finance, contractor service, and many others.

MAP Communications Services

  • Phone Answering Services

MAP Communications specializes in delivering high-quality and cost-efficient phone answering services. The company has a large team of trained agents who can cover your calls 24/7, making sure that you don’t leave a single customer without an answer. The type of service also includes such features as after-hours answering, bilingual answering, message dispatch, RSVP answering, on-call answering, and call overflow answering.

  • Call Center Services

Apart from phone answering MAP Communications also offers businesses a full range of call center services designed to help them deliver impeccable customer care, drive sales,  and ensure business continuity. This group of services includes 24/7 coverage call center services, customer support, direct response, business continuity, inbound call center services, disaster recovery & emergency response, sales lead capture & qualification, product recall, order taking, technical support & help desk, whistleblower hotline, and virtual call center services.

  • Virtual Receptionist Services

At MAP Communications, businesses can obtain a professional virtual receptionist who will be able to handle a variety of day-to-day tasks, letting your team save more time for things that matter most. The virtual receptionist services from MAP Communications include appointment scheduling, call routing, and more.

  • Alarm Monitoring Services

Finally, the team of MAP Communications can help you stay updated on any unpredicted issues to ensure seamless business operation regardless of the external factors. The team of MAP Communications can perform alarm monitoring for you and let you know about any issues or outages quickly so that you could undertake all the necessary steps to minimize the negative impact.

MAP Communications Pricing

At the top menu at the company’s website, there is a link to the MAP Communications pricing page. In general, it is great that MAP Communications reveals its prices just like that - publicly. In fact, not many providers of answering and call center services do that. Often, they keep their rates undisclosed and offer potential customers to request the quote directly from the company’s representatives.

According to the company’s website, MAP Communications pricing includes three plans with fixed rates:

  • Standard - $39 with no minutes provided per month and $1.15 per every minute.
  • Business - $149 with 125 minutes provided per month and $1.09 per every additional minute.
  • Executive - $249 with 225 minutes provided per month and $1.07 per every additional minute.

Every plan includes such features as 24/7 personalized receptionist service, nationwide 800 number, secure real-time online portal access, text and email delivery, and more.

The prices at MAP Communications are fairly affordable. There is also a trial period that lets you test the service for 7 days.

MAP Communications Review

The company’s website is quite informative and contains all the information you need to know to decide whether MAP Communications can meet your needs, including customer testimonials. First of all, each page features a small testimonials block where you can read one MAP Communications review at a time. But also, there is a separate page where you’ll find more reviews.

If you’d like to see a more objective and unbiased MAP Communications review, you can also search for testimonials outside the company’s website. For example, you can check out the company’s profile on trusted platforms like Clutch. There are 10+ real client testimonials and an overall rating of 4.5 stars. This rating seems pretty high. However, it does not mean that there are no negative reviews of this company. To get a confirmation of this, you can check the MAP Communications rating on Google, which is much lower - 3.7. Here, you will find over 60 reviews among which both positive and negative ones.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

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Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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