Why Hire Call Centers for Your Company?
The global pandemic has significantly decreased the importance of outside sales and boosted online interactions, so B2B call centers have come into the limelight.
Did you know that approximately 15 million people currently work at call centers all over the world? This number is rapidly growing, so there will be even more workplaces in this industry, as stated by the call center statistics.
In general, the total revenue of all existing call centers is $200 Billion, and this number is expected to double by 2022.
There might be different reasons why your company might need the services that call centers can provide.
- First, inbound call centers help their clients deal with a growing volume of incoming calls and free up the phone line that might be otherwise overloaded.
- Second, you might want your team to have more time to focus on more important tasks, such as personalizing emails and making targeting more accurate.
- Third, you may want your services to be accessible 24/7. Indeed, in this case, the support team will help your prospects and clients immediately resolve any issue. Such an approach will significantly improve their conversions and repeat sales and also positively contribute to your company’s reputation.
|Hire a call center to handle incoming calls, free up your team’s time, and make your services available 24/7.
What Criteria Determine Good Call Centers? Investigate Their Services and Technologies
Various companies might look similar, but when you start digging deeper, you will see that not all of them are equally good. Thus, it’s essential to find the right agency for your business to seamlessly get leads and not lose them once you begin your cooperation.
We’ve prepared a set of criteria to help you distinguish between a plethora of agencies and find out which one will bring you the best results.
First of all, it's important to find out whether the agency delivers inbound or outbound services.
Inbound services include dealing with the incoming calls on behalf of your organization, as well as processing orders, dispatching, delivering help desk services, managing appointments, and answering the requests in a live chat.
As for outbound services, they are usually associated with different lead generation efforts. For instance, such companies can process survey information or make cold calls to get you new clients. Outbound experts can also send follow-ups and ensure powerful lead nurturing.
Some agencies offer tips on how to enhance communication with potential and existing customers and improve your retention rates.
Once you have discovered the company that matches your business needs, try to also get to know whether the level of services complies with your expectations. The fact is, the new support team will represent your company, so it's very important to be sure that they will do it professionally.
Additionally, find out whether the company provides monolingual or multilingual services.
If your company operates in a single region, there’s no point in paying extra for the multilingual support. But if you have an international business, it is of primary importance to have a variety of representatives who speak foreign languages.
Thus, be sure to know exactly which languages the agency supports and whether they can provide translation services (and if they come at an additional cost or are included in a package.)
Sometimes it is enough to use a local company, especially if your business is bound to a specific region. However, you may also consider hiring a nationwide or an offshore agency. Here are the differences between them.
Any domestic company will ensure a seamless customer experience due to native English speakers and the latest technological solutions. At the same time, an offshore agency can deliver services of lower quality but cost considerably less. Thus, your choice will depend on your needs — not every business requires a support team speaking impeccable English.
Depending on the company’s status and the range of options it provides, agencies will have completely different pricing policies. Select the services to meet your business needs and feel free to refuse from the ones you don’t need. Your investments will pay off if you find the company to fulfill your specific requests.
Make sure that the company you’re going to work with will protect your privacy. The fact is, the agency’s experts will be likely to request the information about your business. It will include sales scripts, customer data, detailed reports on your users’ behaviour and various issues that you’ve come across recently.
As you can see, this data is sensitive, so the agency of your choice should guarantee that there will be no data breaches. Trust only proven companies that use advanced technology and have a good reputation on review platforms — don’t hesitate to monitor the feedback its clients give.
|Consider types of services, location, price, and security while choosing a call center.
Five-Star Call Centers to Choose From
We’ve selected five agencies for you to choose from — those are five-star call centers that supply their customers with the most advanced services at a reasonable price. Feel free to select the most suitable company among the call centers mentioned below or investigate the full list of similar agencies on our website.
Callbox is well-known for its top-quality B2B lead generation — it has helped many companies get leads and hit their sales targets. The agency provides numerous solutions to foster the development of its clients’ businesses, including but not limited to potent customer support, appointment setting, and data management.
Callbox applies the latest technology to win the hearts and minds of the audience. Those are various tools to enhance interactions, send more personalized messages, and social media engagement. The instruments applied by the company’s experts work across a variety of channels and reach numerous prospects simultaneously, encouraging them to move down the sales funnel.
All in all, Callbox has launched over 10,000 campaigns across the world to bring new business leads to its clients and help them communicate in a profound way.
Although Martal Group is not a place to buy B2B leads, it is a perfect platform to grow your business. The agency has a perfect reputation, having helped a plethora of customers across 50+ verticals acquire new prospects, boost their sales, and increase their ROI.
The company’s experts utilize the latest technology to assist their customers across diverse industries, including IOT, SaaS, and IT.
If you experience an urgent need for B2B leads, Leadium will be the right solution for you. It used to specialize in outbound sales, too, but now it mostly focuses on outside sales since the whole world has gone online.
This agency’s team consists of sales gurus who streamline sales in any industry. The experts also launch personalized campaigns and schedule appointments to enhance the quality of the prospects they generate.
JMS Elite belongs to call centers that apply the latest technologies to drive the best results in the lead generation field. Furthermore, this agency is also a reliable partner for various business development and outsourcing initiatives.
The company operates in multiple industries, such as manufacturing, healthcare, finance, consulting, software, and other niches.
What About Inbound Call Centers?
Support Your App
SupportYourApp will become the best friend of your business if you’re only looking for good customer support, not a proactive generation of B2B leads.
Making the most of state-of-the-art technologies, this agency provides multilingual (circa 30 languages) support services to clients across the globe (circa 30 countries). You can be sure that the operators will respond to your customers’ requests promptly at any time of the day and night.
Should You Outsource Your Services to a Call Center?
We hope that the information provided in this article will be enough for you to decide whether you’d like to outsource a part of your services to a call center. At Belkins, we always say that it’s essential to investigate all the pros and cons and then rely on your intuition. After all, the human factor matters, too, so it should be comfortable for you to work with your new partners. Good luck with making the best choice!