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Effective Call Center Companies: How to Choose the Right One?

There are so many call centers nowadays that it is difficult to choose among them since they perform similar services. However, if you want your business leads to convert, it’s essential to back up with an effective customer service team. 

Furthermore, many contemporary call centers serve as lead generation companies, so they will help your businesses acquire new customers. Although modern agencies won’t allow you to buy B2B leads, you will be able to get new contacts due to a great customer experience. 

It’s no wonder that Belkins has been recognized as one of the best service companies. According to Clutch, Belkins is among the 10 most progressive B2B lead generation companies in the USA. 

The agency has such a great reputation because of its consistent efforts on improving the quality of business communication. Not only does this lead generation company increase conversion and delivery rates, but it also provides efficient LinkedIn marketing and helps businesses enhance their outreach campaigns.

Belkins, a lead generation agency with vast experience and top-industries case studies, is eager to share the most useful tools and resources with you.

However, if you want to boost your sales quickly, schedule a meeting with our experts right now.

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Westpark Communications

Westpark Communications is a full-service call center designed to help businesses automate their daily operations, deliver better customer experiences, recover from emergencies, and attain a variety of other goals. The company has a pretty long history. Founded in 1968, Westpark has already crossed the mark of 50 years on the market and it seems like the company doesn’t plan to stop there. Westpark Communications is headquartered in Spring, Texas. The company offers a pretty decent range of services, which include 24/7 call answering, customer service, helpdesk, reservations, and more.

TELUS International

TELUS International is a well-known, multilingual provider of customer experience, BPO, and ITO services that make difference. Founded in 2004, the company has gained a solid reputation and served hundreds of customers from all over the world. The company has a large number of contact centers, including TELUS Las Vegas as well as facilities in England, Romania, and Bulgaria. The company delivers its services in a variety of industries, including games, technology, healthcare, eCommerce, fintech, travel, and others, and works in over 35 languages.

Focus Services

Focus Services is a US-based provider of contact services. The company started in 1995 and, by this day, became a big player in the industry. The company’s headquarters is located in Roy, Utah. However, Focus call center locations are distributed throughout North and Central America, and Asia. At this point, the company has a total of 11 contact centers inf four regions across the globe. Therefore, it serves the needs of customers from all over the world and offers them on-shore, near-shore, as well as off-shore assistance. Focus Services strives to help businesses make their customers’ journeys as stress-free and pleasant as possible. The core focus of the company is the delivery of all sorts of contact solutions. Some of the available solutions are sales, customer care, tech support, and others.


CallStar is a leading provider of a cloud-based telephony and contact center solutions.


Conduent is one of the biggest providers of business process services. Conduent Inc. was founded in 2017. The company was created as a divestiture from Xerox. The company’s headquarters is located in Florham Park, New Jersey. Although the Conduent company is rather young, it has a lot to offer its clients. One of the biggest Conduent benefits is its global presence. After only 3 years on the market, it already had a solid reputation and served customers across 40 countries. Conduent connect is known best for its leading capabilities in analytics, automation, transaction processing, and customer experience management. The company serves commercial and government customers across a number of sectors, helping them deliver better service to their customers.


Incept is a multi-channel contact center that strengthens the relationship between you and your client with every interaction.

Alert Communications

Alert Communications is a leading provider of critical communications solutions and call center services that handles leads.

Signius Communications

Signius Communications is a US-based company that was founded in 1994 and has been delivering top-level services to businesses across multiple industries, including attorneys, small businesses, government, healthcare, utilities, property management, and others. The main goal of Signius is to provide businesses with all the tools and support they need to create positive customer experiences and ensure that their customers are taken care of 24/7. The company specializes in delivering smart services and solutions that help businesses build stronger relationships with their customers. Signius answering service is known for providing 24-hour coverage with bilingual support, and a number of additional features. At the same time, the company offers additional services such as appointment management, call center services, and even technology solutions.


Advensus offers inbound and outbound contact center services and customer-focused solutions in data storage and security.


Sitel is a leader and one of the pioneers in the field of customer experience management outsourcing. The company was founded in 1985. Throughout over 30 years, Sitel was empowering businesses with professional customer experience solutions that help make each stage of the customer journey stress-free and convenient. Sitel is a company that serves clients globally. Today, 150 Sitel call centers are distributed across 25 countries. The company employs 75,000 well-trained agents that speak 50+ languages and deliver over 4.5 million experiences every day. Sitel serves the needs of businesses of different scales, from startups to Fortune 500 companies. The industries covered by Sitel include travel & hospitality, retail, utilities, technology, healthcare, manufacturing, banking & financial services, insurance, communications, media & entertainment, and government.

Sykes Enterprises

Sykes Enterprises, Inc. is a global provider of multichannel customer engagement, demand generation, and other services that help businesses reach their short-term and long-term objectives with ease. The company was founded in 1977, which makes it one of the industry’s old-timers. Today, Sykes is a leader in its field. The company has centers in 66 locations across 23 countries. It has a large pool of trained specialists that speak over 40 languages and deliver top-quality services to businesses across the globe. Some of the company’s main competencies are Sykes customer service, digital transformation, outsourcing, and demand generation. Each solution offered at the company is designed for a single purpose - to help businesses deliver better customer experiences.


TTEC Inc., also known as TeleTech, is a global company that helps businesses from across the world design, build, and manage high-level omnichannel customer experiences that enhance brand loyalty and generate more sales. The company has been around for a long time. It was founded in 1982 and developed into a global provider of digital and engagement services. TTEC company has facilities on 6 continents. The company’s global headquarters is located in the United States, while other centers are distributed all over the world. In general, TeleTech has over 100 centers with 50,000+ trained agents who speak more than 49 languages.
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Why Hire Call Centers for Your Company?

The global pandemic has significantly decreased the importance of outside sales and boosted online interactions, so B2B call centers have come into the limelight. 

Did you know that approximately 15 million people currently work at call centers all over the world? This number is rapidly growing, so there will be even more workplaces in this industry, as stated by the call center statistics. 

In general, the total revenue of all existing call centers is $200 Billion, and this number is expected to double by 2022. 

There might be different reasons why your company might need the services that call centers can provide.

  1. First, inbound call centers help their clients deal with a growing volume of incoming calls and free up the phone line that might be otherwise overloaded.
  2. Second, you might want your team to have more time to focus on more important tasks, such as personalizing emails and making targeting more accurate. 
  3. Third, you may want your services to be accessible 24/7. Indeed, in this case, the support team will help your prospects and clients immediately resolve any issue. Such an approach will significantly improve their conversions and repeat sales and also positively contribute to your company’s reputation. 
Hire a call center to handle incoming calls, free up your team’s time, and make your services available 24/7.

What Criteria Determine Good Call Centers? Investigate Their Services and Technologies

Various companies might look similar, but when you start digging deeper, you will see that not all of them are equally good. Thus, it’s essential to find the right agency for your business to seamlessly get leads and not lose them once you begin your cooperation. 

We’ve prepared a set of criteria to help you distinguish between a plethora of agencies and find out which one will bring you the best results. 

  • Types of Services

First of all, it's important to find out whether the agency delivers inbound or outbound services

Inbound services include dealing with the incoming calls on behalf of your organization, as well as processing orders, dispatching, delivering help desk services, managing appointments, and answering the requests in a live chat.

As for outbound services, they are usually associated with different lead generation efforts. For instance, such companies can process survey information or make cold calls to get you new clients. Outbound experts can also send follow-ups and ensure powerful lead nurturing. 

Some agencies offer tips on how to enhance communication with potential and existing customers and improve your retention rates. 

Once you have discovered the company that matches your business needs, try to also get to know whether the level of services complies with your expectations. The fact is, the new support team will represent your company, so it's very important to be sure that they will do it professionally.

Additionally, find out whether the company provides monolingual or multilingual services.

If your company operates in a single region, there’s no point in paying extra for the multilingual support. But if you have an international business, it is of primary importance to have a variety of representatives who speak foreign languages. 

Thus, be sure to know exactly which languages the agency supports and whether they can provide translation services (and if they come at an additional cost or are included in a package.) 

  • Location

Sometimes it is enough to use a local company, especially if your business is bound to a specific region. However, you may also consider hiring a nationwide or an offshore agency. Here are the differences between them.  

Any domestic company will ensure a seamless customer experience due to native English speakers and the latest technological solutions. At the same time, an offshore agency can deliver services of lower quality but cost considerably less. Thus, your choice will depend on your needs — not every business requires a support team speaking impeccable English.

  • Price

Depending on the company’s status and the range of options it provides, agencies will have completely different pricing policies. Select the services to meet your business needs and feel free to refuse from the ones you don’t need. Your investments will pay off if you find the company to fulfill your specific requests.

  • Security Technology

Make sure that the company you’re going to work with will protect your privacy. The fact is, the agency’s experts will be likely to request the information about your business. It will include sales scripts, customer data, detailed reports on your users’ behaviour and various issues that you’ve come across recently. 

As you can see, this data is sensitive, so the agency of your choice should guarantee that there will be no data breaches. Trust only proven companies that use advanced technology and have a good reputation on review platforms — don’t hesitate to monitor the feedback its clients give.

Consider types of services, location, price, and security while choosing a call center.

Five-Star Call Centers to Choose From

We’ve selected five agencies for you to choose from — those are five-star call centers that supply their customers with the most advanced services at a reasonable price. Feel free to select the most suitable company among the call centers mentioned below or investigate the full list of similar agencies on our website. 


Callbox is well-known for its top-quality B2B lead generation — it has helped many companies get leads and hit their sales targets. The agency provides numerous solutions to foster the development of its clients’ businesses, including but not limited to potent customer support, appointment setting, and data management. 

Callbox applies the latest technology to win the hearts and minds of the audience. Those are various tools to enhance interactions, send more personalized messages, and social media engagement. The instruments applied by the company’s experts work across a variety of channels and reach numerous prospects simultaneously, encouraging them to move down the sales funnel. 

All in all, Callbox has launched over 10,000 campaigns across the world to bring new business leads to its clients and help them communicate in a profound way. 

Martal Group

Although Martal Group is not a place to buy B2B leads, it is a perfect platform to grow your business. The agency has a perfect reputation, having helped a plethora of customers across 50+ verticals acquire new prospects, boost their sales, and increase their ROI. 

The company’s experts utilize the latest technology to assist their customers across diverse industries, including IOT, SaaS, and IT. 


If you experience an urgent need for B2B leads, Leadium will be the right solution for you. It used to specialize in outbound sales, too, but now it mostly focuses on outside sales since the whole world has gone online. 

This agency’s team consists of sales gurus who streamline sales in any industry. The experts also launch personalized campaigns and schedule appointments to enhance the quality of the prospects they generate.  

JMS Elite

JMS Elite belongs to call centers that apply the latest technologies to drive the best results in the lead generation field. Furthermore, this agency is also a reliable partner for various business development and outsourcing initiatives. 

The company operates in multiple industries, such as manufacturing, healthcare, finance, consulting, software, and other niches. 

What About Inbound Call Centers? 

Support Your App

SupportYourApp will become the best friend of your business if you’re only looking for good customer support, not a proactive generation of B2B leads

Making the most of state-of-the-art technologies, this agency provides multilingual (circa 30 languages) support services to clients across the globe (circa 30 countries). You can be sure that the operators will respond to your customers’ requests promptly at any time of the day and night. 

Should You Outsource Your Services to a Call Center?

We hope that the information provided in this article will be enough for you to decide whether you’d like to outsource a part of your services to a call center. At Belkins, we always say that it’s essential to investigate all the pros and cons and then rely on your intuition. After all, the human factor matters, too, so it should be comfortable for you to work with your new partners. Good luck with making the best choice!  

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When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

The tools from our list are recognized by thousands of Fortune 100 companies around the world.

Do you need to build a smooth sales pipeline? Power up your lead generation? Get a tool that provides great monitoring features? We understand that everybody needs a particular B2B sales tool for a particular sales goal. We constantly update our list, so you would always be able to find the tool that fits your goals like a glove.

There is no Ultimate Sales Tool that works for every business can instantly reach any objective.

Your choice of B2B sales prospecting tools depends on your needs, your company size, your target audience, and your industry. This is why we suggest studying each description closely before you choose a tool. We made sure to supply you with all the information necessary - and if you have any remaining questions, don’t be shy to contact us.

Frequently Asked Questions

  • What is a B2B tool?
    Sales and marketing tools make it easy for companies to track their sales and marketing campaigns, reach more markets, and drive better results.
    B2B sales lead tools have already helped numerous businesses and can facilitate your online marketing efforts, too. They are of great help in selling a wide variety of products and services.
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  • What tools do salespeople use?
  • How do you do B2B sales?
  • What are sales enablement tools?