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Effective Call Center Companies: How to Choose the Right One?

There are so many call centers nowadays that it is difficult to choose among them since they perform similar services. However, if you want your business leads to convert, it’s essential to back up with an effective customer service team. 

Furthermore, many contemporary call centers serve as lead generation companies, so they will help your businesses acquire new customers. Although modern agencies won’t allow you to buy B2B leads, you will be able to get new contacts due to a great customer experience. 

It’s no wonder that Belkins has been recognized as one of the best service companies. According to Clutch, Belkins is among the 10 most progressive B2B lead generation companies in the USA. 

The agency has such a great reputation because of its consistent efforts on improving the quality of business communication. Not only does this lead generation company increase conversion and delivery rates, but it also provides efficient LinkedIn marketing and helps businesses enhance their outreach campaigns.

Belkins, a lead generation agency with vast experience and top-industries case studies, is eager to share the most useful tools and resources with you.

However, if you want to boost your sales quickly, schedule a meeting with our experts right now.

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3.3

WNS Global Services

1996
10,000+
WNS Global Services is a leading provider of business process management solutions. The company was started in 1996. The company provides a full range of business process management solutions, including customer care, finance, technology, and finance. WNS serves businesses across a variety of business verticals. Namely, the company has competencies in such spheres as manufacturing, utilities, insurance, travel, banking and financial services, retail, shipping and logistics, consumer packaged goods, and healthcare. WNS Group has headquarters in Mumbai, India. Also, the company has two more corporate offices, one in New York and another one in London, and a huge number of delivery centers located in Costa Rica, India, Turkey, Spain, Poland, China, South Africa, Sri Lanka, United Kingdom, United States, and a number of other countries.
3.1

Inktel Direct

1997
250-999
Inktel Contact Center Solutions was established in 1997 and now is one of the well-known US providers of customer service support solutions. The company’s headquarters is located in Miami. Apart from that, Inktel also has call centers in other US cities, including Orlando, Doral, Indianapolis, Miramar, and Lauderdale. The company is committed to helping businesses grow and prosper by enhancing the quality of customer interactions. Inktel call center focuses on delivering high-quality, omnichannel customer support services across such industry verticals as eCommerce, retail, education, consumer packaged hood, government, and restaurant.
3.1

Intrado

1986
1,000-9,999
Intrado Inc. is a US-based telecommunications company with a long history. Formerly called West Corporation, the company was founded in 1986. For 31 years, West Corporation has been delivering customer care to businesses across multiple industries, when in 2017, it became a subsidiary of Apollo Global Management, was renamed Intrado and continued providing top-notch services to help businesses succeed. The company delivers 4 main types of services, including life and safety, digital media, health and wellness, and enterprise collaboration.
3.1

One World Direct

1994
250-999
One World Direct is a US-based company founded in 1994. Currently, OWD is one of the leading experts in the fields of fulfillment, technology, call center, and e-commerce. The company has a total of 4 call centers across the United States and Europe. One World Direct offers its customers a number of services including contact center solutions for taking your customer interactions to the next level, returns processing, and international shipping.
3.1

TeleDirect

1961
250-999
TeleDirect is a leading provider of business communication solutions and offers one of the best call center solutions.
3

Concentrix

1980
1,000-9,999
Concentrix is an award-winning provider of people, platforms, and services designed to support high-quality interactions through each stage of the client lifecycle. The company delivers a wide range of solutions across multiple industries. Some of the areas of Concentrix proficiency are Banking & Financial Services, Automotive, Insurance, Healthcare Services, Technology, Media & Communications, Retail & eCommerce, and many others. One more thing to know about Concentrix is that it can make your business truly global by helping you deliver the best brand experience to your customers in any location and in their preferred language.
3

Ubiquity Global Services

2006
250-999
Ubiquity Global Services is a global provider of customer experience, business transformation, back office, recruitment process outsourcing, and other services. Ubiquity was founded in 2006. The Ubiquity company is headquartered in the US in New York. However, as was already said, it delivers its services globally. It has multiple locations across the world, including offices in Omaha, Budapest, Amsterdam, San Salvador, Manila, and others.
3

Wipro Ltd

1945
10,000+
Wipro Ltd. is an Indian-based IT services provider that was founded in 1945 and, thus, is one of the industry’s pioneers. Headquartered in Bengaluru, Wipro Technologies delivers its services and solutions to businesses across the world and has centers all over the world, including locations in the USA, Canada, Mexico, Australia, China, Japan, Nigeria, Qatar, and many other facilities. A huge range of locations enables Wipro to serve its customers across 6 continents, delivering high-end data, app development, analytics, consulting, and other services.

Why Hire Call Centers for Your Company?

The global pandemic has significantly decreased the importance of outside sales and boosted online interactions, so B2B call centers have come into the limelight. 

Did you know that approximately 15 million people currently work at call centers all over the world? This number is rapidly growing, so there will be even more workplaces in this industry, as stated by the call center statistics. 

In general, the total revenue of all existing call centers is $200 Billion, and this number is expected to double by 2022. 

There might be different reasons why your company might need the services that call centers can provide.

  1. First, inbound call centers help their clients deal with a growing volume of incoming calls and free up the phone line that might be otherwise overloaded.
  2. Second, you might want your team to have more time to focus on more important tasks, such as personalizing emails and making targeting more accurate. 
  3. Third, you may want your services to be accessible 24/7. Indeed, in this case, the support team will help your prospects and clients immediately resolve any issue. Such an approach will significantly improve their conversions and repeat sales and also positively contribute to your company’s reputation. 
Hire a call center to handle incoming calls, free up your team’s time, and make your services available 24/7.

What Criteria Determine Good Call Centers? Investigate Their Services and Technologies

Various companies might look similar, but when you start digging deeper, you will see that not all of them are equally good. Thus, it’s essential to find the right agency for your business to seamlessly get leads and not lose them once you begin your cooperation. 

We’ve prepared a set of criteria to help you distinguish between a plethora of agencies and find out which one will bring you the best results. 

  • Types of Services

First of all, it's important to find out whether the agency delivers inbound or outbound services

Inbound services include dealing with the incoming calls on behalf of your organization, as well as processing orders, dispatching, delivering help desk services, managing appointments, and answering the requests in a live chat.

As for outbound services, they are usually associated with different lead generation efforts. For instance, such companies can process survey information or make cold calls to get you new clients. Outbound experts can also send follow-ups and ensure powerful lead nurturing. 

Some agencies offer tips on how to enhance communication with potential and existing customers and improve your retention rates. 

Once you have discovered the company that matches your business needs, try to also get to know whether the level of services complies with your expectations. The fact is, the new support team will represent your company, so it's very important to be sure that they will do it professionally.

Additionally, find out whether the company provides monolingual or multilingual services.

If your company operates in a single region, there’s no point in paying extra for the multilingual support. But if you have an international business, it is of primary importance to have a variety of representatives who speak foreign languages. 

Thus, be sure to know exactly which languages the agency supports and whether they can provide translation services (and if they come at an additional cost or are included in a package.) 

  • Location

Sometimes it is enough to use a local company, especially if your business is bound to a specific region. However, you may also consider hiring a nationwide or an offshore agency. Here are the differences between them.  

Any domestic company will ensure a seamless customer experience due to native English speakers and the latest technological solutions. At the same time, an offshore agency can deliver services of lower quality but cost considerably less. Thus, your choice will depend on your needs — not every business requires a support team speaking impeccable English.

  • Price

Depending on the company’s status and the range of options it provides, agencies will have completely different pricing policies. Select the services to meet your business needs and feel free to refuse from the ones you don’t need. Your investments will pay off if you find the company to fulfill your specific requests.

  • Security Technology

Make sure that the company you’re going to work with will protect your privacy. The fact is, the agency’s experts will be likely to request the information about your business. It will include sales scripts, customer data, detailed reports on your users’ behaviour and various issues that you’ve come across recently. 

As you can see, this data is sensitive, so the agency of your choice should guarantee that there will be no data breaches. Trust only proven companies that use advanced technology and have a good reputation on review platforms — don’t hesitate to monitor the feedback its clients give.

Consider types of services, location, price, and security while choosing a call center.

Five-Star Call Centers to Choose From

We’ve selected five agencies for you to choose from — those are five-star call centers that supply their customers with the most advanced services at a reasonable price. Feel free to select the most suitable company among the call centers mentioned below or investigate the full list of similar agencies on our website. 

Callbox

Callbox is well-known for its top-quality B2B lead generation — it has helped many companies get leads and hit their sales targets. The agency provides numerous solutions to foster the development of its clients’ businesses, including but not limited to potent customer support, appointment setting, and data management. 

Callbox applies the latest technology to win the hearts and minds of the audience. Those are various tools to enhance interactions, send more personalized messages, and social media engagement. The instruments applied by the company’s experts work across a variety of channels and reach numerous prospects simultaneously, encouraging them to move down the sales funnel. 

All in all, Callbox has launched over 10,000 campaigns across the world to bring new business leads to its clients and help them communicate in a profound way. 

Martal Group

Although Martal Group is not a place to buy B2B leads, it is a perfect platform to grow your business. The agency has a perfect reputation, having helped a plethora of customers across 50+ verticals acquire new prospects, boost their sales, and increase their ROI. 

The company’s experts utilize the latest technology to assist their customers across diverse industries, including IOT, SaaS, and IT. 

Leadium

If you experience an urgent need for B2B leads, Leadium will be the right solution for you. It used to specialize in outbound sales, too, but now it mostly focuses on outside sales since the whole world has gone online. 

This agency’s team consists of sales gurus who streamline sales in any industry. The experts also launch personalized campaigns and schedule appointments to enhance the quality of the prospects they generate.  

JMS Elite

JMS Elite belongs to call centers that apply the latest technologies to drive the best results in the lead generation field. Furthermore, this agency is also a reliable partner for various business development and outsourcing initiatives. 

The company operates in multiple industries, such as manufacturing, healthcare, finance, consulting, software, and other niches. 

What About Inbound Call Centers? 

Support Your App

SupportYourApp will become the best friend of your business if you’re only looking for good customer support, not a proactive generation of B2B leads

Making the most of state-of-the-art technologies, this agency provides multilingual (circa 30 languages) support services to clients across the globe (circa 30 countries). You can be sure that the operators will respond to your customers’ requests promptly at any time of the day and night. 

Should You Outsource Your Services to a Call Center?

We hope that the information provided in this article will be enough for you to decide whether you’d like to outsource a part of your services to a call center. At Belkins, we always say that it’s essential to investigate all the pros and cons and then rely on your intuition. After all, the human factor matters, too, so it should be comfortable for you to work with your new partners. Good luck with making the best choice!  

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When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

When you need good B2B sales software, you shouldn’t play a guessing game.

It takes a long search, a lot of brainstorming as well as weighing down pros and cons before you find the tool that works for you. That’s why we decided to do all the hard work for you by gathering a selection of the best B2B sales tools available. This list comes complete with descriptions, ratings, and recommendations.

The tools from our list are recognized by thousands of Fortune 100 companies around the world.

Do you need to build a smooth sales pipeline? Power up your lead generation? Get a tool that provides great monitoring features? We understand that everybody needs a particular B2B sales tool for a particular sales goal. We constantly update our list, so you would always be able to find the tool that fits your goals like a glove.

There is no Ultimate Sales Tool that works for every business can instantly reach any objective.

Your choice of B2B sales prospecting tools depends on your needs, your company size, your target audience, and your industry. This is why we suggest studying each description closely before you choose a tool. We made sure to supply you with all the information necessary - and if you have any remaining questions, don’t be shy to contact us.

Frequently Asked Questions

  • What is a B2B tool?
    Sales and marketing tools make it easy for companies to track their sales and marketing campaigns, reach more markets, and drive better results.
    B2B sales lead tools have already helped numerous businesses and can facilitate your online marketing efforts, too. They are of great help in selling a wide variety of products and services.
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  • What tools do salespeople use?
  • How do you do B2B sales?
  • What are sales enablement tools?