Founded

1985

Employees

1,000-9,999

Rating
3.4

About Sitel

Sitel is a leader and one of the pioneers in the field of customer experience management outsourcing. The company was founded in 1985. Throughout over 30 years, Sitel was empowering businesses with professional customer experience solutions that help make each stage of the customer journey stress-free and convenient. Sitel is a company that serves clients globally. Today, 150 Sitel call centers are distributed across 25 countries. The company employs 75,000 well-trained agents that speak 50+ languages and deliver over 4.5 million experiences every day. Sitel serves the needs of businesses of different scales, from startups to Fortune 500 companies. The industries covered by Sitel include travel & hospitality, retail, utilities, technology, healthcare, manufacturing, banking & financial services, insurance, communications, media & entertainment, and government.

Sitel Services

  • Customer Experience Management

The only type of service Sitel offers businesses is customer experience. The company delivers end-to-end CX services to help businesses find the right touchpoints with their customers and make their journeys enjoyable. Sitel offers you to enhance your CX strategy. Using the company’s services, businesses get the possibility to outsource customer interactions to professional agents that speak over 50 languages and can deliver outstanding experiences that will boost brand loyalty, ensure customer retention, and drive more sales. Sitel emphasizes the consultative and customer-centric approach that its team takes to tailor its CX solutions to fit every client’s needs.

In addition to voice customer experience management services, Sitel also offers businesses a number of additional CX solutions and products that can help each company create an effective ecosystem that will ensure excellent customer experiences at all times.

Sitel Pricing

Studying the company’s website, you will not find a Sitel pricing page or any explanation of how the cost of the company’s services is formed. The non-disclosure of the prices might be explained by an individual price formation, meaning that the cost is calculated individually for every customer and, thus, there are no fixed rates that Sitel could share on the website.

According to the company’s profile on Clutch, the average price for Sitel’s services ranges between $25 and $49 per hour. But, this range is approximate. To get a better understanding of Sitel pricing, you will need to connect with the company’s reps by submitting a contact form.

Sitel Review

For unknown reasons, this service provider doesn’t share a single Sitel review on its website. Given the long history and strong reputation of Sitel, it is unclear why the company’s website doesn’t feature a testimonials page or at least provide a couple of reviews on the home page.

If you search for a Sitel review outside the website, you will also not find too many testimonials out there, which is also odd. The company has a 3.4-star rating on Google, but only 5 reviews. Some of these are highly positive, but not all of them. Based on what we’ve seen, the customers’ opinions about Sitel’s work vary and some clients are not very satisfied with the quality of services it delivers.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

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Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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