Sykes Enterprises

Sykes Enterprises

Top Call Center Companies





About Sykes Enterprises

Sykes Enterprises, Inc. is a global provider of multichannel customer engagement, demand generation, and other services that help businesses reach their short-term and long-term objectives with ease. The company was founded in 1977, which makes it one of the industry’s old-timers. Today, Sykes is a leader in its field. The company has centers in 66 locations across 23 countries. It has a large pool of trained specialists that speak over 40 languages and deliver top-quality services to businesses across the globe. Some of the company’s main competencies are Sykes customer service, digital transformation, outsourcing, and demand generation. Each solution offered at the company is designed for a single purpose - to help businesses deliver better customer experiences.

Sykes Enterprises Services

  • Outsourcing

Delivering effective outsourcing solutions is the core focus of Sykes Enterprises. The company helps its customers find the right experts to ensure higher scalability, flexibility, and adaptability of their business by streamlining core operations. Some of the spheres that Sykes Enterprises helps you outsource are training, talent acquisition, coaching & engagement, transaction handling, technology platforms, delivery models, work at home, and risk management.

  • Customer Experience

One more solution offered at Sykes Enterprises is customer experience. The company delivers holistic services that can help you create better experiences for your customers and, thus, ensure higher levels of customer engagement and loyalty. This group of services includes such solutions as CX analytics, chat support, intelligent CX innovations, self-service, multi-channel solutions, and social media care.

  • Service to Sales

Sykes Enterprises helps businesses build customer loyalty by delivering outstanding customer experiences that stimulate profitability and growth. With every interaction, trained agents from Sykes Enterprises help you strengthen your relationships with customers and ensure their satisfaction. The company’s Service to Sales offer encompasses such services as customer acquisition, customer selection, customer retention, and sales through service.

  • Digital Transformation

One more competency of Sykes Enterprises is digital transformation. The company’s experts help businesses reduce operating costs, supercharge workforce, and deliver better CX to drive growth.

  • Brand Extension

Finally, Sykes Enterprises empowers businesses with a number of solutions and tools that drive brand extension. This type of service offers you such solutions as digital marketing & sales, social media care, customer growth, and assistance services group.

Sykes Enterprises Pricing

On the company’s site, you will not find any specific details concerning Sykes Enterprises pricing. There is no pricing page or even an approximate price range to give you a better idea of how much the company’s services cost.

The only information we managed to find regarding Sykes Enterprises pricing is that the average hourly rate is < $25. This info is provided on the company’s page on Clutch. However, to get more details it is necessary to connect with sales reps from Sykes Enterprises directly.

Sykes Enterprises Review

On the company’s website itself, you can find quite a few case studies but not a single Sykes Enterprises review.

If you are interested in reading a Sykes Enterprises review outside the company’s website, you will find lots of employee reviews, but not too many customer testimonials. When using the search request “Sykes Enterprises reviews” in Google, you will mostly find the reviews on such platforms like Indeed or Glassdoor where former and current employees of the company share their experiences from working in the company. Closer to the bottom of the first results page you will also find a link to the company’s profile on Sitejabber. Here, Sykes Enterprises has only 2.6 stars based on 5 reviews, which are not very positive.

To find more testimonials we used the company’s name + office location as a search request. This simple trick helped us discover thousands of customer reviews shared on Google. The average rating of Sykes Enterprises on Google is 3.0 stars. Although there are some positive reviews, quite many of them are negative or neutral.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

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Frequently Asked Questions

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Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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