TeleTech offers businesses a range of digital consulting and technology services that were designed to help companies adopt the technology, streamline their operations, and create the best experiences for their customers. This includes such solutions and services as CX analytics, contact center software, CX strategy & digital consulting, omnichannel orchestration, learning & knowledge, as well as AI and automation.
Another group of services you can get at TeleTech is engagement. This group encompasses a wide range of solutions that strive to help you deliver better customer care, mitigate risks, and get professional back-office support that will save the time of your team. A complete list of TeleTech engagement services includes customer care, CX for startups, humanify @ home platform, customer acquisition as a service, back-office, and fraud prevention & detection.
Although there are no specific details concerning TeleTech pricing on the website, according to the company’s profile on Clutch, the average cost per hour is between $25 and $49.
To get more comprehensive info on TeleTech pricing, you need to reach out to the company’s representatives. This is a rather common policy among the companies in this industry. However, one thing we did like about TeleTech is that, unlike many of its competitors, it allows you to connect with sales reps instantly. Instead of submitting a contact form and waiting for someone to get back to you, you can click the Request a Demo button in the upper right corner of the site and chat with an agent in real-time.
There is no Testimonials page where you could check out at least one TeleTech review on the company’s website. But, if you want to learn what experiences other customers had with TeleTech, you can look for additional information outside the website.
The company has a dedicated page on Clutch (a trustworthy reviews platform) but there is only a general overview of the company and not a single TeleTech review. The same situation can be seen on other independent reviewing platforms, which is quite disappointing.
But, if you look up TeleTech on Google, there are quite a few ratings and testimonials. In general, the company has a 3.3-star rating. The testimonials are mixed. There are both those who are willing to refer TeleTech, as well as those customers who didn’t like the obtained services.
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