Customer experience is among the core competencies of Teleperformance. As we already said, the company has a large number of call centers all over the world, where trained agents work 24/7 to help businesses create better customer experiences with ease. Customer experience services include tech support, social media, chat, customer care, interpretation and translation, sales, and accounts receivable.
Teleperformance also helps businesses save the time of their teams by delegating routines back-office tasks to outsourced agents. Some of the services you can get in the framework of back-office solutions include HR services, back-office, visa, and consular services, finance and accounting, and content moderation.
The next type of service available at Teleperformance, digital transformation, is designed to help businesses reform their strategies to reach better goals by adopting the right technology. This group of services includes such solutions as analytics, transformation, and T.A.P., market research, cloud campus, the voice of the customer, CX lab, intelligent automation, digital platforms, and CX consulting.
Lastly, apart from helping businesses transform, deliver better customer experiences, and handle day-to-day operations, Teleperformance also offers a range of additional services, including smart-shorting, Covid-19 services, work-at-home, security, process standards, and multilingual hubs.
There is no pricing page or any other mentions of Teleperformance pricing on the company’s website.
If you look for more info in the company’s profiles on such platforms as Clutch, you will see some additional info about the services’ cost. Namely, according to Clutch, Teleperformance pricing implies an average hourly cost of $300+. This price sounds rather high, but since there is no confirmation of this information on the company’s website, the only way to get more details is to connect with the company’s representatives directly.
On the company’s site, users won’t find a Teleperformance review from customers. Although the company shares a variety of additional materials such as reports, white papers, case studies, and more, there are no testimonials. Thus, if you want to learn what people say about Teleperformance, you will need to take your research outside the company’s website.
On average, the company’s rating in Google ranges between 4.0 to 4.5 stars out of 5. This is not a bad result. However, it is worth noting that among lots of positive reviews, it is also easy to find a negative Teleperformance review. Not everyone who has worked with this company remained satisfied by the quality of service.
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