Teleperformance
Founded

1978

Employees

10,000+

Rating
4.5

About Teleperformance

Teleperformance is an omnichannel provider of back-office, customer experience, and digital transformation services. The company took off in 1978, which makes it one of the pioneers in the call-center niche, and grew into a leading global service provider. Apart from being one of the industry’s old-timers, Teleperformance is also one of the largest global service providers. At this point, the company can boast of a huge team of 300,000 employees who deliver services from 400 Teleperformance call-center facilities located across 80 countries in Europe, Asia, Africa, as well as North and South America. Such a huge number of facilities and agents enables the company to serve 170+ markets. As for the industry verticals, Teleperformance USA and other facilities are delivering solutions to customers from automotive, healthcare, video games, retail & e-commerce, technology, banking & financial services, energy & utilities, telecom & media, and travel/logistics & hospitality niches.

Teleperformance Services

  • Customer Experience

Customer experience is among the core competencies of Teleperformance. As we already said, the company has a large number of call centers all over the world, where trained agents work 24/7 to help businesses create better customer experiences with ease. Customer experience services include tech support, social media, chat, customer care, interpretation and translation, sales, and accounts receivable.

  • Back-Office Services

Teleperformance also helps businesses save the time of their teams by delegating routines back-office tasks to outsourced agents. Some of the services you can get in the framework of back-office solutions include HR services, back-office, visa, and consular services, finance and accounting, and content moderation. 

  • Digital Transformation

The next type of service available at Teleperformance, digital transformation, is designed to help businesses reform their strategies to reach better goals by adopting the right technology. This group of services includes such solutions as analytics, transformation, and T.A.P., market research, cloud campus, the voice of the customer, CX lab, intelligent automation, digital platforms, and CX consulting.

  • Capabilities

Lastly, apart from helping businesses transform, deliver better customer experiences, and handle day-to-day operations, Teleperformance also offers a range of additional services, including smart-shorting, Covid-19 services, work-at-home, security, process standards, and multilingual hubs.

Teleperformance Pricing

There is no pricing page or any other mentions of Teleperformance pricing on the company’s website.

If you look for more info in the company’s profiles on such platforms as Clutch, you will see some additional info about the services’ cost. Namely, according to Clutch, Teleperformance pricing implies an average hourly cost of $300+. This price sounds rather high, but since there is no confirmation of this information on the company’s website, the only way to get more details is to connect with the company’s representatives directly.

Teleperformance Review

On the company’s site, users won’t find a Teleperformance review from customers. Although the company shares a variety of additional materials such as reports, white papers, case studies, and more, there are no testimonials. Thus, if you want to learn what people say about Teleperformance, you will need to take your research outside the company’s website.

On average, the company’s rating in Google ranges between 4.0 to 4.5 stars out of 5. This is not a bad result. However, it is worth noting that among lots of positive reviews, it is also easy to find a negative Teleperformance review. Not everyone who has worked with this company remained satisfied by the quality of service.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

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Can you guarantee the number of appointments you set?

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Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

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Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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