TELUS International

TELUS International

Top Call Center Companies
Founded

2004

Employees

10,000

Rating
3.8

About TELUS International

TELUS International is a well-known, multilingual provider of customer experience, BPO, and ITO services that make difference. Founded in 2004, the company has gained a solid reputation and served hundreds of customers from all over the world. The company has a large number of contact centers, including TELUS Las Vegas as well as facilities in England, Romania, and Bulgaria. The company delivers its services in a variety of industries, including games, technology, healthcare, eCommerce, fintech, travel, and others, and works in over 35 languages.

TELUS International Services

  • Digital Experience

TELUS International helps businesses leverage the right technology and tools to improve overall performance and achieve better results in the long run. The company can empower your business with the help of a variety of smart solutions, including UX/UI design, AI & bots, platform transformation, omnichannel CX, big data, mobility solutions, and cloud contact center.

  • Customer Experience

TELUS International has a large team of experienced agents who know how to keep your clients satisfied and ensure the best experience for everyone. The company delivers high-quality customer care, technical support, work anywhere, healthcare/patient experience, and sales growth & retention solutions to help businesses reach their goals.

  • IT Lifecycle

The company can also help you outsource a variety of IT tasks to real pros in order to streamline operations and ensure faster time-to-market for your products. Among the IT Lifecycle services available at TELUS International, you will find the IT service desk, cloud & platform services, engineering solutions, app dev & management, system operations, quality assurance & testing, and more.

  • Advisory Services

TELUS International offers businesses leverage the knowledge and experience of the company’s team in order to empower their own teams and ensure better results. To do this, the team of TELUS provides effective advisory services on such matters as data & customer analytics, digital strategy, business & process transformation, CX process consulting, learning excellence solutions, and workforce management.

  • Trust, Safety & Security

TELUS International does not only help businesses succeed but also helps them ensure their safety along the way. One service available in this category is content moderation and expert social media support. Apart from this, the company also offers effective fraud prevention and detection services.

  • Back Office & Automation

The last type of service provided by TELUS International is designed to help businesses automate their daily operations and ensure the highest effectiveness of all functions, with less human intervention. The company offers such solutions as talent acquisition - RPO, finance & accounting, robotic process automation (RPA), and supply chain management.

TELUS International Pricing

No matter how hard you try, you won’t find much information about TELUS International pricing on the site. There is no page that would indicate fixed rates, available plans, or explain price formation. To get all these details, potential customers need to negotiate the needed services with the company’s representatives.

According to the company’s profile on Clutch, the average hourly price per service is $25 and under. However, since the company itself doesn’t give any information about the TELUS International pricing policy, we can’t know for sure how much the cost can vary. Yet, it is worth noting that many negative reviews about this company name the price as one of the company’s cons.

TELUS International Review

On the company’s website, the TELUS team boasts of a large number of well-known customers and emphasizes the fact that the company has been numerously awarded as a trusted service provider. However, for some reason, the company doesn’t share any customer testimonials.

If you want to learn what customers say about TELUS, we recommend searching for testimonials outside the company’s website, on trusted unbiased platforms. While doing your research, you can come across TELUS overviews on such platforms as Clutch. Here, the company has a 5-star rating. But, this rating is calculated based on only one TELUS International review, so we recommend looking for more reviews on Google.

On Google, TELUS has an overall rating of 3.8 stars out of 5. We can consider it to be a more fair rating, as it is calculated based on 200+ customer testimonials. Some of these reviews are positive and even award the company with the highest rating. But not every TELUS International review is like this. There are also quite many neutral or even negative reviews.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

Schedule a call to find out how to boost your income fast.

Book a Call
Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

Didn’t find the answer to the question?
Ask Now!