Ubiquity Global Services

Ubiquity Global Services

Top Call Center Companies
Founded

2006

Employees

250-999

Rating
3.0

About Ubiquity Global Services

Ubiquity Global Services is a global provider of customer experience, business transformation, back office, recruitment process outsourcing, and other services. Ubiquity was founded in 2006. The Ubiquity company is headquartered in the US in New York. However, as was already said, it delivers its services globally. It has multiple locations across the world, including offices in Omaha, Budapest, Amsterdam, San Salvador, Manila, and others.

Ubiquity Global Services Services

  • Customer Experience

Helping businesses deliver top-level customer experience is the main competency of Ubiquity Global Services. The company offers businesses to outsource expert agents who can deliver such multichannel CX services as sales, customer care, tech support, outbound services, and loans & collection services.

  • Business Transformation

One more solution offered at Ubiquity Global Services is the business transformation that can help you improve efficiency and overall performance to drive better results in the long run. In terms of business transformation, you can get the following services: customer journey mapping, process audit and optimization, channel strategy and optimization, learning and development, and CX digital transformation.

  • Back Office

Ubiquity Global Services can help your teams perform better in the front office by delivering efficient back-office support. The company helps businesses connect with the right talents who can handle data annotation, competitive and pricing assessments, customer analytics, customer research, return mail and correspondence, quality assurance auditing, and other tasks for you.

  • Banking Operations

Ubiquity Global Services can help you streamline all banking operations, at the same time, ensuring regulatory compliance and helping to fight fraud. Some of the services in this sector include disputes and chargebacks handling, fraud mitigation and investigation, corporate client/merchant due diligence, negative balance management, verification services, and more.

  • Healthcare solutions

The company also offers a number of services and solutions designed specifically for the healthcare industry. This includes contact center, commercial and administrative, managed care payer, and provider services.

  • Recruitment Process Outsourcing

With Ubiquity Global Services, businesses can perfect their talent-acquisition strategies by outsourcing recruitment processes to the right specialists. The services available in this category include strategic talent acquisition consultation, digital recruiting and social media strategy, talent sourcing and engagement, program performance tracking and reporting, candidate screening and assessment, and offer management.

  • Technology

Ubiquity Global Services helps businesses adopt the right technology that can ensure their success. Currently, the technology offered at Ubiquity includes Interactive Voice Response solution, Aigent (and AI-powered agents), and inTouch (an app for handling issues, coaching customer service teams, supporting agents, and monitoring their performance).

  • Work-From-Home

Finally, Ubiquity Global Services helps you create a modern cloud-based workspace to ensure excellent performance and business continuity even when your team works from home.

Ubiquity Global Services Pricing

As it always happens with such companies, Ubiquity Global Services pricing is undisclosed on the company’s website. According to the Ubiquity profile on Clutch, the average cost of the company’s services (per hour) ranges from $150 to $199. This is a rather high price. However, to get more specific information, you will need to connect with the company’s representatives.

There is an email address, direct phone line, and a contact form that you can use to reach out to the company’s staff and ask questions about Ubiquity Global Services pricing, services, and other nuances.

Ubiquity Global Services Review

When looking for a Ubiquity Global Services review to learn what customers say about the company, you can start from Ubiquity’s website first. In one of the Who We Are sections (Clients and Industries), there are a number of testimonials. Each of which is absolutely positive.

It is hard to find reviews outside the website if your search request is something like simply “Ubiquity Global Services review.” However, if you look up the company’s name + the name of the specific office location (there are quite a few of them, you can choose whichever suits you), you will find plenty of testimonials and ratings on Google. The company’s average rating is around 3.0 stars out of 5. It could seem like a not too bad result if it wasn’t for some Ubiquity offices that only get 1.0 stars. There are many different reviews. But, while some are fairly positive, there are also lots of negative reviews as well.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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