Founded

1998

Employees

250-999

Rating
4.7

About XACT

XACT is one of the leaders and industry’s old-timers among the providers of customer support services. Founded in 1998, the company has been delivering integrated, cost-effective, and seamless solutions for over 20 years now. The available XACT solutions include chat & web support, customer help desk, service & support dispatch, telephone answering services, and outbound survey/response. All the services and solutions offered by the company have a shared goal - to help businesses deliver effective customer support that drives engagement and boosts brand loyalty. With a unique blend of XACT technologies, expertise, and vast experience of its agents, the company can provide the best quality of service and ensure that every client’s business needs are met in the best way possible.

XACT Services

  • Customer Help Desk

XACT offers businesses to get benefits from using an efficient, multi-channel customer help desk service that can help them deliver high-end service and support at all times. The expert callers from XACT can integrate into your team and help deliver assistance through multiple channels to ensure 100% customer satisfaction.

  • Chat and Web Support

XACT also offers its clients effective web and chat support solutions that can help you serve your customers in the online environment and ensure the best results. The team of XACT will help you set up and deliver the best web support to ensure that your customers stay covered 24/7.

  • Outbound Survey/Response 

Getting in touch with your customers to get their opinion on your products and services is important but hard at the same time. XACT offers a smart solution to make it easier and yet effective. The company leverages high-quality tools, technology, and its vast expertise to deliver top-notch outbound survey and response services.

  • Service and Support Dispatch 

Another type of service offered at XACT - Service and Support Dispatch was created to help businesses to deliver highly-valuable information to their teams quickly and easily, meanwhile ensuring the best performance.

  • Telephone Answering Services 

Lastly, XACT helps you capture every call and make sure that it is handled the right way. The company provides professional phone answering services that ensure business continuality and help you provide a professional and friendly answer to every call even when you are out of the office or busy with other tasks.

XACT Pricing

There is pretty much nothing we know about XACT pricing. The company’s website does not feature a pricing page that would give information on the available pricing plans or, at least, an approximate range of prices.

If you look outside the website, you also won’t find any specific details concerning XACT pricing. Therefore, the only way potential customers can get a price estimation is by requesting the quote directly from the XACT team. There are multiple contact methods that can be used. All you need is to go to the Contact Us section on the website, find the right representative, and reach out. 

XACT Review

On the home page of the company’s website, there are presented several customer testimonials with ratings and a brief overview of every client’s experience with XACT. It is worth noting that not every XACT review provided here awards the company with 5 stars out of 5, which is a good thing because companies typically tend to post only 100% positive reviews. However, even despite this, it is always good to look for more testimonials on unbiased platforms.

For more testimonials, you can also check out the company’s profile on Clutch. This platform is known for posting honest overviews of companies and deliver a true rating. Here, XACT has a 4.7-star rating. There are quite many testimonials that praise the company. But, here you can also find a rather negative XACT review or, better say, a few of those. One more thing to note is that most testimonials that are not so positive give the company a lower rating in terms of cost.

Why Choose Belkins

Belkins is a reliable business partner that has already helped over 430 customers acquire 8,331,490 high-quality leads. Our expertise allowed us to climb the Clutch rating and become one of the top 10 companies that facilitate business growth worldwide. We are ready to dive into your industry and come up with top-notch prospects for your business. Furthermore, we’ll enhance your email deliverability and maximize conversions. Additionally, we will turn you into a thought leader by applying robust LinkedIn marketing strategies. We’ll take care of every aspect of your sales to help you get the best results. 

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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