Ansafone is a leader and old-timer in the field of call center services. The company has been around for 50 years, since 1970 when it was founded. The main focus of Ansafone Contact Centers is to deliver a top-notch customer experience for businesses across the globe.
The company is US-based. Ansafone Ocala Florida is the main office. However, today, the company also has another office located in Santa Ana, California. The company serves its customers around the clock, 365 days a year to help businesses interact with their prospects and clients in the most effective way.
- Contact Center Services
The key feature offered at Ansafone is the professional help of the company’s contact center. Ansafone helps businesses get ahead of the competition by providing premium customer service at all levels. The contact center services include such features as business process outsourcing, multi-channel contact center services, interactive voice response, email management support, live chat, and bilingual customer service.
- Social Media Monitoring
Another feature offered is advanced customer support through social media platforms to help businesses interact with their customers in the most convenient environment.
Ansafone Contact Centers LLC. offers businesses to leverage Artificial Intelligence for Natural Language Processing and Understanding in order to deliver high-quality customer service through advanced bots.
- Inbound Call Center Services
Ansafone has a number of call centers and offers businesses to merge them into their teams for effective and effortless customer service. The company’s inbound call center services include customer care, client retention, product recalls, consumer affairs, sales & lead qualification, enhanced messaging services, and Tier 1 & Tier 2 technical support services.
- Outbound Call Center Services
Apart from taking incoming calls, the company’s callers can also take care of all vital outbound calls to ensure customer satisfaction and retention. In the framework of their outbound call center services, Ansafone provides lead generation and telemarketing help.
There is no Ansafone pricing page on the website that would share details on the company’s fees and rates. Neither is there any information on the Internet concerning the Ansafone pricing policy.
However, there is a “Request a Quote” button located at the right-hand corner at the top of the page. Clicking this button, users can request a free quote after filling out a short form.
According to the company’s website, Ansafone has received multiple awards and gained a solid reputation among its customers. This is not surprising taking into account their extensive experience. However, is every Ansafone review positive?
Looking at the testimonials on the company’s site, it can seem that there is not even one dissatisfied customer. However, though there is a lot of positive feedback, finding a less appealing Ansafone review on the web is also possible. We managed to find quite a few neutral and negative reviews as well. Most of such reviews award Ansafone with fewer stars in terms of cost and time of delivery.
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