Being one of the industry's old-timers since 1987, Canada Direct has grown into a big and trusted vendor of inbound and outbound calling services. The company’s mission is to help businesses reach their potential customers and, at the same time, meet their performance goals with ease.
According to the info Canada Direct provides on its website, the company has served some of Canada’s largest and most famous brands and build decades-long partnerships with its customers. The company serves businesses across financial, not-for-profit, consumer, and telecom segments. According to the website, some of CanadaDirect’s key clients are such big brands as Bell, RBC Royal Bank, Microsoft, CAA, 3M, and Pfizer.
- Outbound Calling
CanadaDirect helps B2B and B2C businesses connect with their prospects and develop effective relationships with them. The company’s outbound calling services are aimed at creating a convenient and positive customer experience through all levels of communication. CanadaDirect’s outbound calling services encompass customer acquisition, customer activation, customer reactivation, customer retention, welcome calling, callbacks, lead generation, appointment setting, surveying, fundraising, account management call types, and soft collections.
- Inbound Calling
The company’s inbound calling services aim to help businesses ensure that all customers are satisfied and that all their issues are addressed correctly. CanadaDirect’s inbound calling solutions are developed individually for every customer, considering all unique needs and goals. These services help boost customer experience, satisfaction, and loyalty, and, at the same time, increase order volumes through effective upselling and cross-selling.
- List Development and Sourcing
One more service available at CanadaDirect is professional help with list development and sourcing. The company helps its clients to analyze and process data with ease. Also, it offers help with list sourcing, modification, and maintenance, as well as CANSPAM and CASTL adherence.
- Voice Assistant Solution
Another feature available at CanadaDirect is an advanced voice assistant solution that integrates modern technology with the cognitive ability of human intelligence to ensure an even better customer experience.
At CanadaDirect ca, there is no information concerning the CanadaDirect pricing policy. The company does not disclose its rates, so even outside the company’s website, it is impossible to find any specific details.
On the website, the company features several different contact ways. There is a toll-free number, email address, and contact form that users can apply to directly reach out to the company. That’s the only way to learn more about CanadaDirect pricing and services.
On the website itself, there is not a single CanadaDirect review. This seems quite strange, especially taking into account their 30+ years of experience and an impressive portfolio that consists of some trusted and famous brands.
On Clutch, the company has earned a rating of 5 stars out of 5. This could sound more impressive if it wasn’t for the fact that this rating is based on just one CanadaDirect review.
As for other testimonials that could be found on the web, it looks like CanadaDirect has an equal share of satisfied and dissatisfied customers. There are many positive reviews. But there are no fewer negative reviews.
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