Founded in 1989, COMDATA Group is a leading provider of cutting-edge solutions in the field of customer operations. The company combines innovative technology with the proficiency of its specialists to help businesses reach integrity and compliance with high-quality standards of customer service.
COMDATA Group delivers its solutions to businesses across different geographies, markets, and industries. Some of the many industries they serve are hi-tech, public sector, financial services, travel, passenger mobility & leisure services, automotive manufacturing & services, e-commerce, retail & consumer goods, utilities, etc.
COMDATA Group Services
- Customer Interaction Management
One thing COMDATA Group can do for businesses is to help them take customer interaction to the next level. COMDATA customer services are end-to-end, multichannel, and multilingual. With these services, the company helps businesses solve a variety of customer interaction challenges such as the delivery of product and service information, 24/7 customer support via different channels, multilingual support, as well as claims, invoice, dispute, and order management, etc. All these services are aimed at making your client’s journey smooth and stress-free.
- Customer Process Management
The next set of services offered by COMDATA aims to help businesses optimize their operations in the field, boost productivity, and handle all sorts of day-to-day challenges. Customer process management services can help you enhance your appointment-booking process, boost customer experience, improve visibility, and optimize the field team’s fill rate. The list of services includes appointment setting, claim & compliant back office, community management, customer onboarding, debt collection, document management & analysis, fraud control, and satisfaction monitoring.
- Digital Solutions
With its digital solutions, COMDATA enables you to automate various tasks to ensure better results. This type of service includes back-office solutions aimed at helping businesses boost their productivity and the quality delivered to customers. Among other services presented are debt collection & credit management, customer feedback management, digital kiosk, field force management, interaction analytics, knowledge & content database, multi-channel platform, process automation, self-care & chatbot, and visual customer assistance.
- CX Consulting
Finally, COMDATA Group also offers a set of consulting solutions to help businesses empower their in-house teams. The consulting solutions are provided in the following areas: digital transformation, customer journey, omnichannel organization, customer process reengineering, and customer data analysis.
COMDATA Group Pricing
There is nothing we can learn about COMDATA Group pricing from the company’s website. In fact, the website really lacks information about so many important things, which is not good, especially given that the company is one of the industry pioneers and is considered to be trusted and reliable.
Although there is no info about COMDATA Group pricing on the site, we managed to find some details on the web. Thus, according to the company’s profile on Clutch, the minimal project size has to be $1,000 and more to work with this company. This doesn’t really explain the pricing model and rates. However, it gives at least some clue of how much customers spend with COMDATA Group.
COMDATA Group Review
Not only the company’s website lacks data about its pricing policy, but there is also no information on what customers say about this company. No matter how hard you try, you won’t find a single COMDATA Group review on the website. For such a reputable company with over 30 years of experience, we believe that COMDATA Group should have provided at least some testimonials.
If you decide to look for a COMDATA Group review on the web, be ready to spend lots of time and not get any results. Interestingly enough, there are absolutely no customer reviews about this company on the Internet. There are some reviews from the company’s employees, but nothing from actual customers.
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