Fusion BPO Services

Fusion BPO Services

Top Lead Generation Companies
Founded

2004

Employees

1,000-9,999

Rating
4.4

About Fusion BPO Services

Fusion BPO Services provides businesses with outstanding inbound & outbound call center solutions all over the world across multiple industries. The company helps attract more potential customers to the pipeline and suggests sound advice on their retention. Moreover, Fusion BPO Services ensures perfect customer service, live chat support, inquiry handling, billing/invoice support, etc.

Fusion BPO Services is one of the leading companies that provide call center solutions to businesses all over the world. It was founded in 2004. Throughout its 15+ years of experience, Fusion BPO has successfully served hundreds of customers from different industries, including finance, healthcare, education, eCommerce, energy & utilities, transportation, travel & hospitality, telecommunication, and some others.

Fusion BPO has offices and call centers all over the world. The Fusion call center Montreal is the company's first location. However, Fusion BPO expands at a rapid pace and already has more centers in other countries, such as the USA, India, Philippines, the UK, El Salvador, Jamaica, and Albania.

Fusion BPO Services

  • Inbound Call Centre Services
    One of the four service categories offered at Fusion BPO is an inbound call center. This category encompasses a wide range of services all aimed at helping businesses deliver the best customer experience. The services include customer retention, customer service, answering services, billing/invoice support, refund claim processing, inquiry handling, direct response telesales, email support, and live chat support.
  • Outbound Call Centre Services
    Another category of services is an outbound call center. This category aims to help businesses drive more leads into the pipeline and ensure more closed deals. The category includes such services as lead generation, fundraising, collections & recovery, cross-selling & upselling, appointment setting, and market research.
  • Back Office Services
    Fusion BPO also helps its customers optimize and streamline all order-related processes with the help of its back-office services. This category includes such features as order fulfillment, account receivable/payable, billing/invoicing support, order tracking, refund claim processing, and line number porting.
  • Tech Support Services
    The last category of services available at Fusion BPO Services is tech support help. The company’s experienced specialists can help customers deal with a variety of tech issues. This category also includes several handy features like helpdesk solutions, platform & application support, desktop & laptop support, and network support.

Fusion BPO Services - Pricing

Unfortunately, users can’t find any specific information regarding the Fusion BPO Services pricing policy. On the website, you can find pretty detailed descriptions of the company’s services and solutions. However, the actual Fusion BPO Services pricing remains undisclosed. You can get an approximate cost calculation only after requesting a quote from the company’s reps.

Fusion BPO Services - Review

On the website itself, there is a dedicated Fusion BPO Services review page. Here, you can find some customer testimonials, all of which are positive. However, as specified in the title of the page, all these testimonials are solely about the company’s work-at-home solutions during COVID-19.

To find another Fusion BPO Services review, we checked the company’s profile on Clutch and similar trusted platforms. It is essential to note that Fusion BPO has fairly high ratings on different platforms. Fairly high, but not flawless. There are many negative reviews, just as there are many positive ones.

Why Choose Belkins

Having provided 8,331,490 qualified leads to over 430 clients, we are eager to boost your sales results. Belkins belongs to the world’s top 10 companies on Clutch, facilitating business growth. Not only do we provide high-quality target leads, but we also maximize your conversions by testing and improving your email deliverability. Moreover, we ensure powerful LinkedIn Marketing turning you into a thought leader. Our comprehensive approach enhances every aspect of your sales, so make the most of your efforts. 

Schedule a call to find out how to enjoy a significant increase in profit, starting from today.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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