Go4Customer is a company that helps businesses streamline their day-to-day operations to drive revenue, ensure customer satisfaction, and attain other short- and long-term goals. The company was founded in 2004. Serving B2B businesses for over 15 years now, Go4Customer has already helped many clients and still never stops developing.
Being initially a company that offers contact centers outsourcing, Go4Customer has significantly raised the bar over the years and now offers a whole range of services. Currently, it focuses on delivering solutions in marketing, customer interactivity, and business processes.
The company serves customers from a variety of industries. According to its website, the key sectors of its activity are:
- Luxury & Lifestyle
- Travel & Tourism
- Healthcare & Insurance
- Banking & Finance
- Energy & Utilities
- Real Estate
- Information Technology
- Government & Public Services
Throughout its long existence, Go4Customer has served a big number of B2B organizations. Some of the key customers revealed on the company’s website are MTNL, DAMAC, Mobility World, Timex, Indian Oil, Edelweiss, Larsen & Toubro.
Business Process Services
- Research & Analytics
Go4Customer supplies businesses with valuable insights, analytics, and helps research the market and prospects.
- Strategic Consulting
The company helps its clients to build effective strategies to attain their business goals.
- Data Management
Data is one of every business' vital assets, and Go4Customer helps keep it up-to-date, clean, and relevant.
- Finance & Accounting
The company can help businesses find the right outsourced finance specialists to help them handle accounting and finance.
- Human Resource Outsourcing
Go4Customer can supply its clients with professional HR experts to take care of recruitment, payroll, and other relevant tasks.
- Debt Collection
With the help of their call center, Go4Customer can help you take care of debt collection and respective issues.
- Cloud & Infrastructure
The company offers its clients professional help with Cloud Setup & Migration, as well as Remote IT Management.
- Market Research
Go4Customer can help you with market research, customer surveying, and lead generation.
- Verification Services
The company provides verification services to help businesses verify valuable data or the trustworthiness of any third-party.
- Email & Chat Support
Go4Customer can take care of all processes related to the interaction between a business and its customers providing effective customer support via email and live chat.
- AI Chatbot Services
The company also offers a handy AI-powered chatbot feature to make interaction with clients even easier.
- 360° Customer Support
Go4Customer provides all-round outsourced customer support services.
- Order Taking
Businesses can hire a dedicated team of specialists from Go4Customer to take care of all order processes such as taking, billing, tracking, etc.
- Help Desk Outsourcing
Go4Customer helps its customers build their credibility by featuring an effective, outsourced help desk.
- Appointment Scheduling
The company offers businesses its professional help with setting appointments with the right leads.
- Call Center Services
Go4Customer has a number of call centers and offers a range of services (including inbound, outbound, and answering) to help businesses handle communication with their clients right and get the most of it.
Digital & Social Marketing
- Online Reputation Management (ORM)
Go4Customer can help businesses build or improve their reputation on the web.
- Social Media Optimization (SMO)
The company can audit your social media channels, then shape and implement an effective optimization strategy.
- Search Engine Results Page (SERP)
Go4Customer offers its customers to take their website to the top of search results.
- In-App & App Marketplace Promotion
For all companies that have an app, Go4Customer offers to develop and implement a promotion strategy to ensure high download rates and engagement.
- Email & Mobile Platforms Marketing
The company offers businesses to leverage their extensive expertise and professionalism to create powerful marketing campaigns.
- Brand Building & Deep Proliferation
Go4Customer helps businesses build their own brands and boost brand visibility and recognition on the web.
- Omni-channel Retail & Distribution
This service aims to help retail businesses attain a larger market share.
The company offers a wide range of services. However, there are no mentions of the available plans, rates, and fees on their website. Thus, the Go4Customer pricing policy is unclear.
To learn more about the Go4Customer pricing, it is necessary to schedule a consultation and request price calculation based on your project and specific needs.
On Clutch, the company has a 5-star rating, which is however based only on three testimonials, each of which is a 100% positive Go4Customer review. However, if you look further, you can find more reviews on other trusted platforms.
For example, Sitejabber gives this company 4.6 stars based on 20 customer reviews. Whereas, on Trustpilot, the Go4Customer review is not that appealing. Here, the company has only 3.7 stars of 5. So, in conclusion, it is worth noting that the ideas about the quality of services offered by Go4Customer vary. There are many positive reviews, but there are also quite a few negative ones.
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