Being in business since 2007, Grupo Noa International is a reputable vendor of call center services with a focus on cost-efficiency, reliability, and result. The company is serving businesses of all shapes and kinds, from small start-ups to large international corporations. Some of the industries served by Grupo Noa International are healthcare, eCommerce, travel tourism, etc.
Grupo Noa International is engaged in delivering effective call center solutions. The company has a large pool of professional well-trained agents from more than 29 countries. Serving businesses from all over the world, Grupo Noa International supports a variety of languages. To deliver outstanding call center services to businesses from different countries, the company employs native speakers of English, French, Spanish, German, Portuguese, Dutch, Mandarin, Italian, Japanese, and many other languages.
The main focus of the company is inbound customer service. Thus, Grupo Noa International can help businesses keep their clients happy and satisfied. At the same time, the company’s trained callers are proficient in sales and promise to generate new business lead on every customer service call.
Grupo Noa International Services
- Call Center Outsourcing
Grupo Noa International offers businesses to delegate their everyday customer service matters to professionally trained agents. Delivering effective call center outsourcing services, the company helps businesses get a cost-efficient and productive outsourced team that will power up their sales efforts. This feature implies delivering service via multiple channels, including phone, email, and live chat. In the framework of their call center outsourcing service, Grupo Noa International helps businesses generate lots of sales leads, provide appointment setting services, and also ensure customer retention.
- Inbound Call Center
Unlike the previous type of service that focuses on driving more leads, the inbound call center feature is meant to keep your clients happy. Grupo Noa International allows businesses to outsource customer care to experienced callers. This service enables businesses to become more customer-centric and basically be there for their customers 24/7 without the need to hire more in-house personnel. Some other benefits of the inbound call center service are cost-efficiency, higher lead conversion rate, cross-selling, and tech support.
- Multilingual Customer Service
As was mentioned earlier, Grupo Noa International has a large group of dedicated call center agents from all over the world. Namely, from over 29 countries. This diversity in agents’ locations makes it possible for the company to serve businesses internationally, meanwhile offering the same high quality of customer care in any of the supported languages. The company can serve you in English, Spanish, French, Portuguese, German, Mandarin, Dutch, Danish, Swedish, Finnish, Italian, Japanese, Greek, Arabic Norwegian, and even more.
- Direct Response Industry
Grupo Noa International can supply businesses with inbound direct response call center services 24 hours a day, 7 days a week, and 365 days a year. This service is meant to deliver direct responses for all your marketing campaigns via radio, TV, newspapers, online advertisements, and direct mailings. In the framework of their direct response services, Grupo Noa International promises to help businesses succeed in a variety of activities, including lead conversion, upselling, call spike management, etc.
Grupo Noa International Pricing
From the website, the only thing we know about Grupo Noa International pricing is that the company claims its services to be cost-efficient. However, there is no additional information regarding this matter.
The Grupo Noa International pricing policy is kept undisclosed until a customer or prospect connects with the company’s reps directly. To get more info, you need to request a quote. Wherever you go on the website, you will find a short contact form on the right that you have to fill in and submit in order to get a quote.
Grupo Noa International Review
Unfortunately, the company didn’t post a single Grupo Noa International review on their website. However, if you look it up on the web, you will be able to find some testimonials.
The Grupo Noa International review posted on Clutch has only one review and a 4-star rating. Which isn’t too bad, but is not flawless. On other platforms, there are more positive testimonials. However, there are bad reviews as well.
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