IPG is a Europe-based group of contact centers founded in 1999. The company offers a wide range of services to help businesses outsource their day-to-day operations to professional agents. The core goal of all IPG contact solutions is to help businesses deliver an outstanding experience to their customers.
With over 20 years of experience, the company has significantly expanded. Today, IPG has several locations across Europe and one location in Morocco. IPG Group Belgium consists of 5 centers located in Antwerp, Diegem, Hasselt, Leuven, and Liege. IPG is considered the largest contact center in this country. Apart from that, there are centers based in Amsterdam, the Netherlands, and Rabat, Morocco.
- Customer Selection
The first type of service offered at IPG is Customer Selection and it is all about helping businesses identify their ideal customers, find them, and collect their valuable contact data. The specific services include market research for finding the right target prospects, lead generation for filling your sales pipeline with qualified leads, and database enrichment for giving businesses a way to connect with their potential customers.
- Customer Acquisition
The next stage on your path to success is Customer Acquisition and it is another task in which IPG can help you. The company offers businesses to outsource any kind of telesales issues to professional agents. IPG will help you deliver your offer right to your target prospects throughout multiple channels, including chat, email, phone, self-service, text message, and social media.
- Customer Care
Customer Care is probably IPG’s largest category of services. It encompasses such solutions as helpdesk, customer care, dispatching, customer satisfaction surveys, debt collection, welcome & nursing calls, claims processing, customer retention, appointment setting, order taking & follow-ups, crisis management support, call-back of products, and even offers to win back customers. All these services are designed specifically to help businesses ensure customer satisfaction and deliver an outstanding experience.
- Customer Extension
IPG is here not only to assist businesses in acquiring new customers but also to help them strengthen their relationships with existing clients. And this is exactly why their Customer Extension service was created. This service focuses on two primary goals — building brand loyalty and nurturing cross-selling & up-selling opportunities whenever possible.
The specific details about IPG pricing are not available until you contact the company directly. There is no separate page or FAQ section that would tell at least something about IPG pricing. However, there is a Request a Quote form. If you fill it up and send it to the company’s reps, you should get some more details about the company, its services and rates.
Despite the fact that IPG has been around for a long time, there are not too many testimonials about this company. Even on their own website, they don’t have a single IPG review.
However, if you spend some time searching through the web, you should find at least one unbiased IPG review. Based on what we’ve found, there are customers who are happy with IPG’s services. However, there are also clients that remain dissatisfied.
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