Founded

1999

Employees

1,000-9,999

Rating
4.0

About IPG

IPG is a Europe-based group of contact centers with one location in Marocco. Its mission is to assist businesses in outsourcing their operations to professionals. Firstly, the company specializes in identifying and selecting ideal customers. Secondly, it creates a database with essential contact data. It also helps facilitate the relationship with existing clients.

IPG is a Europe-based group of contact centers founded in 1999. The company offers a wide range of services to help businesses outsource their day-to-day operations to professional agents. The core goal of all IPG contact solutions is to help businesses deliver an outstanding experience to their customers.

With over 20 years of experience, the company has significantly expanded. Today, IPG has several locations across Europe and one location in Morocco. IPG Group Belgium consists of 5 centers located in Antwerp, Diegem, Hasselt, Leuven, and Liege. IPG is considered the largest contact center in this country. Apart from that, there are centers based in Amsterdam, the Netherlands, and Rabat, Morocco.

IPG Services

  • Customer Selection
    The first type of service offered at IPG is Customer Selection and it is all about helping businesses identify their ideal customers, find them, and collect their valuable contact data. The specific services include market research for finding the right target prospects, lead generation for filling your sales pipeline with qualified leads, and database enrichment for giving businesses a way to connect with their potential customers.
  • Customer Acquisition
    The next stage on your path to success is Customer Acquisition and it is another task in which IPG can help you. The company offers businesses to outsource any kind of telesales issues to professional agents. IPG will help you deliver your offer right to your target prospects throughout multiple channels, including chat, email, phone, self-service, text message, and social media.
  • Customer Care
    Customer Care is probably IPG’s largest category of services. It encompasses such solutions as helpdesk, customer care, dispatching, customer satisfaction surveys, debt collection, welcome & nursing calls, claims processing, customer retention, appointment setting, order taking & follow-ups, crisis management support, call-back of products, and even offers to win back customers. All these services are designed specifically to help businesses ensure customer satisfaction and deliver an outstanding experience.
  • Customer Extension
    IPG is here not only to assist businesses in acquiring new customers but also to help them strengthen their relationships with existing clients. And this is exactly why their Customer Extension service was created. This service focuses on two primary goals — building brand loyalty and nurturing cross-selling & up-selling opportunities whenever possible.

IPG Pricing

The specific details about IPG pricing are not available until you contact the company directly. There is no separate page or FAQ section that would tell at least something about IPG pricing. However, there is a Request a Quote form. If you fill it up and send it to the company’s reps, you should get some more details about the company, its services and rates.

IPG Review

Despite the fact that IPG has been around for a long time, there are not too many testimonials about this company. Even on their own website, they don’t have a single IPG review.
However, if you spend some time searching through the web, you should find at least one unbiased IPG review. Based on what we’ve found, there are customers who are happy with IPG’s services. However, there are also clients that remain dissatisfied.

Why Choose Belkins

Having provided 8,331,490 qualified leads to over 430 clients, we are eager to boost your sales results. Belkins belongs to the world’s top 10 companies on Clutch, facilitating business growth. Not only do we provide high-quality target leads, but we also maximize your conversions by testing and improving your email deliverability. Moreover, we ensure powerful LinkedIn Marketing turning you into a thought leader. Our comprehensive approach enhances every aspect of your sales, so make the most of your efforts. 

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Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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