Magellan Solutions was founded in 2005 and is now a large provider of outsourcing, call center, and BPO solutions. The company offers a wide range of services to businesses of different scales from all over the world.
The first Magellan call center started its operation in 2005 with only 14 agents and 1 manager in the office at Washington Street, San Juan. Currently, the company has a call center in Mandaluyong City in Metro Manila, the Philippines that accommodates 1,000 active callers. Also, there is one Magellan Solutions USA facility located in San Mateo County, Calfornia.
The company has been helping businesses streamline their processes since 2005. Since that time, Magellan Solutions Outsourcing has been expanding and improving to serve a wider range of industries and ensure excellent quality of services at all levels. Currently, the company caters solutions to customers across such industries as real estate, insurance, healthcare, travel, retail, legal, food, telecommunications, education, hospitality, and manufacturing.
Magellan Solutions Outsourcing Services
The first type of service Magellan Solutions Outsourcing is providing is an inbound call center. This allows businesses to outsource their customer interaction processes to professional callers. The inbound call center can help with such tasks as 24/7 calls, virtual receptionist, phone answering, customer support, tech support, omnichannel support, and multilingual support.
Magellan Solutions Outsourcing also lets businesses outsource an outbound call center to make the most of their sales efforts. The services available in the framework of the outbound call center include lead generation, telemarketing, appointment setting, cold calling, telesales, market research, and surveying.
The company also lets businesses outsource a wide range of BPO solutions. These include call center services, staff leasing, back office, content moderation, data management, virtual assistants, loan processing, debt collection, form processing, and certificate processing.
Lastly, Magellan Solutions Outsourcing also offers a few automated solutions to help businesses attain their goals. These solutions include interactive voice response, appointment reminders, and reminder calls.
Magellan Solutions Outsourcing Pricing
The website doesn’t provide any details concerning Magellan Solutions Outsourcing pricing. There is no price page or even a price calculator. However, there is a Get a Free Quote button located in the upper right corner next to the website menu. Thus, to learn more about Magellan Solutions Outsourcing pricing, you will need to contact the company directly.
Magellan Solutions Outsourcing Review
On the website, you won’t find even one Magellan Solutions Outsourcing review, which is not a good thing. However, if you look up the company on the Internet, you can find out what past and current customers say about it.
Based on what we’ve seen in different customer testimonials, the company has both satisfied and dissatisfied clients. For example, there is a Magellan Solutions Outsourcing review on Clutch. In general, the company’s rating is fairly high — 4.5 stars out of 5. In total, there are 12 reviews, but not all of them are 100% positive. There are some that give the company 5 stars, as well as some that only give 3.
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