Nexa is one of the leading companies engaged in delivering 24/7 live answering and virtual receptionist services. The company is a true old-timer of the industry. Founded in 1982, the Nexa call center has been growing, expanding, and constantly improving to serve the needs of its customers.
The company’s core mission is to help B2B USA businesses handle interactions with ease. The Nexa contact center will take full care of call answering and other receptionist’s tasks to help your team focus on what really matters. Their team consists of polite, friendly, and dedicated receptionists, ready to serve your needs 24/7 for the sake of the exceptional customer experience.
NexaProfessional is a service aimed to help businesses never miss appointments, calls, and potential customers. The service is available for businesses across different industries, including real estate, legal, insurance, professional services, and many others. This service helps Nexa customers get the most of each sales opportunity and handle customer interactions well.
This service is meant for medical organizations looking for an effective receptionist service to handle caretakers' and patients' calls rather than B2B sales leads and buyers. It aims to ensure an excellent patient experience at every level. It includes everything from appointment setting and integrating it into your calendar, to connecting callers with the right doctor.
Nexa services are available not only within your office but even at home. The company’s dedicated receptionists know that when customers call, they need fast assistance. And if you fail to provide it, this might turn into a missed opportunity. NexaHomeServices is aimed at helping capture every opportunity 24/7 anywhere!
NexaPlus is an extended form of the company’s NexaProfessional service. It also takes care of calls but, in addition, it helps qualify B2B leads, establish benchmarks, and ensure the highest levels of lead capture and conversion rates.
This is a full-fledged customer support service that helps companies ensure customer satisfaction and deliver an outstanding experience at all times. This service includes around-the-clock support, creation and management of tickets, workflow escalation, and so on.
At Nexa com, there is a Plans & Pricing page telling a bit about the Nexa pricing policy. Basically, the company has two different plans available at the moment.
- Nexa Go — The first Nexa pricing plan is created specifically for businesses with low and mid volumes. It contains all the same features, including receptionist services, live answering, and reporting. However, it allows companies to pay for only what they’ve used. The plan costs $75 per month with a $1.50 fee for each minute of a call.
- Enterprise — The second Nexa pricing plan is designed for clients with unique needs or large volumes. The cost of the plan is calculated individually, based on the scope of the project and other relevant details. In addition to the standard services, this plan also includes CRM integrations, a 24/7 appointment setting, as well as lead intake and follow-ups.
So what do customers say about this partner? On the website, you can find plenty of testimonials. Of course, each Nexa review posted on their website sounds 100% happy. However, when you dig deeper, it turns out that not each and every customer remains satisfied.
On Clutch, the company has a 5-star rating. This may look impressive, but only until you figure out that this rating is calculated based on just one Nexa review. However, if you look for more reviews on the web, you can as well find multiple negative testimonials, left by customers who are not that pleased with the service quality.
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Frequently Asked Questions
- What is a B2B tool?Sales and marketing tools make it easy for companies to track their sales and marketing campaigns, reach more markets, and drive better results.Read more
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