Onbrand24 is one of the leading call center outsourcing providers with a long history. The company was founded in 1980. Onbrand24 is a US-based company that currently owns dedicated call centers all across the country. Onbrand24 Beverly MA was the company’s first center and is presently its headquarters. Apart from that, there are also six more call centers in the US, including Onbrand24 Savannah GA, and even one call center outside the United States, in Sydney, Canada.
The company has been expanding and gaining popularity quite rapidly. According to its website, Onbrand24 has been granted a number of awards for delivering high-quality call center solutions.
Currently, Onbrand24 has two major directions of its services - outbound and inbound. The company is engaged in helping its customers to generate leads, drive sales, and ensure customer satisfaction through all levels of cooperation.
Inbound Call Center Services
- Customer Service Outsourcing
Onbrand24 helps businesses find the best callers who can merge into their in-house team to keep their clients satisfied and happy at all times.
- Help Desk
The company also delivers handy help desk solutions to help businesses handle basic maintenance, password resets, troubleshooting, and more.
- Order Processing
Onbrand24 helps your team focus on closing deals, whereas the Onbrand24 team will take care of all order processing stages and relevant issues.
Experienced and well-trained representatives from Onbrand24 can help your team boost the average order size by providing upselling and cross-selling services.
- Live Chat Support
The company helps businesses interact with their clients more efficiently, delivering immediate customer support 24/7 with a handy live chat feature.
- Social Media Support
Onbrand24 can help you benefit from using social media for interacting with customers and prospects and reaching your business goals.
- Agent Solutions
Onbrand24 also offers effective call center agent solutions to help businesses deliver outstanding customer experience and build brand loyalty.
Outbound Call Center Services
- B2B Appointment Setting
Onbrand24 offers help with scheduling promising appointments with the right leads so that your team could close more deals in less time.
- B2B Customer Win-Back
Onbrand24 helps businesses build custom win-back strategies to reactivate inactive clients and encourage them to come back for new deals.
- B2B List/Database Scrubbing
The company provides handy database services to help businesses update their contact lists and ensure they contain only valid and up-to-date information.
- B2B Customer Surveys and Market Research
Onbrand24 helps companies gain helpful insights through in-depth market research and customer surveying.
- B2B Lead Generation
The Onbrand24 team offers to handle cold calling and appointment setting to deliver high-quality leads directly to its clients’ sales pipelines.
- B2B/B2C Inside Sales
Finally, the last service offered at Onbrand24 is B2B/B2C Inside Sales.
The Onbrand24 pricing policy is kept secret. There are no mentions of available plans, fees, or Onbrand24 pricing models. According to Clutch, the minimum project size required is $5,000. However, the cost of each project is calculated individually. Thus, to learn more, one has to schedule a consultation with the company’s reps and request a quote.
On the company's website, you can find a few Onbrand24 reviews that claim it's a very adept and result-oriented company. The Onbrand24 review on Clutch is also quite positive. Though there are only 4 reviews posted, the overall company’s rating is still quite high - 4.6 stars out of 5.
Both the Onbrand24 review posted on Clutch and those testimonials available on the company’s website create a feeling of its decency and reliability. However, it is worth noting that not 100% of the company’s customers remain fully satisfied. On the Internet, there is also a sufficient number of negative reviews from clients who didn’t receive the expected results from their collaboration with Onbrand24.
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