OPTIMA Communications International Inc. was started in 1992. Initially, the company was created as a state-of-the-art boutique contact center. Today, the company grew bigger and stronger. Now, OPTIMA delivers its services to international businesses through its huge network of over 500 workstations located in three Canadian cities — Toronto, Whitby, and Montreal.
OPTIMA focuses on delivering effective contact center solutions to businesses looking to enhance their customer relationships. The company’s team operates as a seamless extension of their clients’ in-house teams to ensure the best results and ultimate customer satisfaction.
OPTIMA is basically a customer relationship company. Thus, the core service delivered by this company is the optimization of those relationships. OPTIMA has a huge pool of bilingual customer relationship optimization experts who act as an extension to your business' in-house team. The two languages covered by OPTIMA are English and French.
OPTIMA offers businesses to outsource different activities related to their customer contact management process to trained specialists. This service is available for businesses that operate in both B2B and B2C sectors. The company specializes in complex categories of products and services and high-involvement purchase decisions.
Among all tasks that OPTIMA can perform on your behalf, here are some of the key things they can help you achieve:
- promote upgrades;
- initiate and close sales;
- manage contract renewals;
- reduce and recover customer defections;
- provide seamless multi-channel customer service.
At optima net, you won’t find too many specific details concerning OPTIMA pricing. Or, to be more specific, the company doesn’t disclose its pricing policy at all. Most likely, the price for OPTIMA services depends on the type of business you run, as well as on your individual needs. However, they could’ve added at least a bit of clarity to this question.
The only thing we managed to figure out concerning the possible OPTIMA pricing is that the minimum project size is $1,000. This data is provided in the company’s account on Clutch. However, whether it is still relevant or not is the key question.
Despite the long existence of the company, there only a few testimonials on its website. There is a page titled “Clients” there. If you scroll to the bottom, you can find customer reviews. In fact, when you look at this page for the first time, it may seem like there is just one OPTIMA review. However, if you wait for a few seconds, the testimonials will switch, providing more opinions.
If you decide to look for another OPTIMA review on the Internet, you will find quite controversial opinions. In general, across different platforms, the company receives ratings that vary from 2.0 to 4.3 stars. There are lots of different reviews (both positive and negative ones.)
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