Smith.ai is not just a typical lead generation company. Founded in 2015, it is an advanced omnichannel receptionist service that works 24/7 to help businesses convert their prospects into actual customers. Today, the company offers around-the-clock answering services, meaning that they are ready to take care of all sorts of communication with your prospects. The company offers a wide range of features including appointment setting, follow-ups, payments, and much more.
Some of the company’s key clients are Hacking Law Practice, Fagan Fagan & Davis, Wondermint, Merchbar, New Wave Financial Services, Watchman Monitoring, Nyman IP, Hamp Law, CMIT Solutions of Upper Chesapeake, and D'Orazio Peterson. Although these names may not be too “big” in the global sense, the portfolio of Smith.ai is pretty extensive, which is generally a good thing.
- 24/7 Answering
The live agents from Smith.ai will take care of your incoming calls, texts, Facebook messages, and live website chats 24/7 to help you capture every lead at any time or day. The answering service is delivered in two languages - English and Spanish.
- Lead Screening/Intake
Using the criteria you specify, Smith.ai will screen leads on the first chat or call.
- Appointment Booking
Live agents will take care of appointment setting with your current clients and prospects.
- CRM Integration
All chats, calls, and meetings will automatically integrate into the client’s CRM.
- Free Spam Blocking
This service is offered by Smith.ai for free - they will block all robo, spam, and sales calls.
- Outbound Call-Backs
Smith.ai will contact web leads who complete forms.
- Warm Phone Transfers
When there is a warm call, live agents will transfer them directly to a client’s sales team.
- Sales Development
The team of Smith.ai can also serve businesses as their Sales Development Representatives.
- Receptionist Services
Smith.ai can help businesses find a dedicated virtual receptionist, who will greet customers, answer calls, and otherwise help find staff during high demand, lunch breaks, vacations, etc.
One good thing about the company is that it provides a pretty detailed Smith.ai pricing page on its website. There are different plans and rates for different services, so every customer should be able to find something that suits their needs and budget.
Here are a few key takeaways regarding the Smith.ai pricing:
- Starter — this plan costs $140/month and includes the following features: 20 calls, free CRM integration, free AI chatbot, and live-staffed 24/7. This plan will suit small teams.
- Basic — this plan costs $300/month and includes the following features: 50 calls, free CRM integration, free AI chatbot, and live-staffed 24/7. This plan will suit growing teams.
- Pro — this plan costs $600/month and includes the following features: 120 calls, free CRM integration, free AI chatbot, and live-staffed 24/7. This plan will suit large teams looking to scale further.
- Custom — this plan is fully customizable. It still includes the common free features like free CRM integration, free AI chatbot, and live-staffed 24/7, but the rest is defined individually for a customer. This plan will suit any team.
Closer to the bottom of the home page, there are a few testimonials users can check out. Of course, every Smith.ai review posted on the site is positive and gives the company a five-star rating. The first review features a photo of a person who posted it, mentions a name, and a company for which the person works. A few things that looked a bit suspicious to us are that the photo looks fake and the rest of the reviews don’t even have photos or company names.
To complement this Smith.ai review with more info, we also searched for customer feedback outside the company’s site. Smith.ai has a high rating on Clutch and over 30 comments. However, we managed to find not only positive reviews but also quite a few negative ones.
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