Transcosmos is a well-known company with a long history that dates back to 1966. For over 50 years of its operations, Transcosmos has been focusing on merging well-trained specialists with cutting-edge technology to help its customers grow, get a competitive advantage, and get better results.
Transcosmos delivers a range of services that include inbound and outbound services, AI bots, and daily assistants. Currently, the company is serving B2B and B2C customers from 171 locations across 31 countries.
For over 50 years of experience, Transcosmos has helped many customers succeed. Some of the company’s key clients are such industry leaders as Shell, Microsoft, Verizon, Pandora, Giorgio Armani, YvesSaintLaurent, Nestle, L'Oreal, Evian, and many others.
- Inbound Services
Transcosmos focuses on helping businesses deal with all sorts of customer interactions. The first service offered by the company is designed to handle all sorts of incoming interactions. Transcosmos inbound services help businesses deliver premium-quality customer care (for both B2B and B2C) through different channels. This service encompasses a variety of incoming customer interactions, including sales inquiries, technical support, and general support.
- Outbound Services
Another offer available on Transcosmos is outbound services. Similar to their Inbound Services, this service is meant for handling customer interactions. However, in this case, the focus is on all outcoming interactions. Transcosmos helps businesses develop a proactive and effective customer reach-out strategy. This includes such services as surveying, outbound support, activities aimed at generating leads and sales, etc.
- AI Bots
Transcosmos offers businesses to leverage the power of technology for providing an excellent customer experience. The company offers you to significantly reduce contact volume by adopting cutting-edge AI bots. Apart from AI bots that can answer customer questions, thus, saving the time of your team, Transcosmos also offers agent training and QA dashboards.
- Daily Assistant
Finally, Transcosmos employs trained daily assistants who can undertake some of your day-to-day operations. Daily assistants cost $900 and can cope with a wide range of tasks from administrative tasks to appointment setting.
There is not much information on the website concerning Transcosmos pricing. The company only shares the cost of its daily assistants, which is $900. However, as for other services, there is no info about them. To find out the approximate cost of the company’s services, businesses need to contact Transcosmos directly.
One thing we know about Transcosmos pricing (according to Clutch) is that the minimum project size for working with this company is $1,000.
There is no Transcosmos review on the company’s page, which seems weird given that Transcosmos has been present on the market for over 50 years.
If you search for a Transcosmos review outside of the website, you won’t also find much information. Although the company has accounts on some big testimonials platforms like Clutch, there are no reviews about it at all.
The only thing we managed to find is the Transcosmos rating on Glassdoor and Indeed. These platforms post feedback from employees, not customers. But the ratings are not too good.
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