TSA Group is an Australia-based company that has been helping businesses succeed since 1997. The biggest highlight of TSA Australia is that it focuses specifically on helping local and global brands connect with Australians. The company delivers a range of CX solutions, technology, and consulting that help businesses develop and implement strategies that enable them to interact with their clients in a meaningful and authentically-Australian way.

Having its headquarters in West Perth, the company also features a few additional locations across Australia. These include offices of TSA Group Brisbane, Burwood, and Adelaide.

TSA Group Services

  • CX Solutions
    TSA Group is your reliable customer experience partner. Combining its team’s local Australian expertise with innovation, the best globally sourced technology, and CX strategies, the company helps businesses handle such matters as customer care, sales, customer acquisition, retention, collections, and back-office support with ease. Some other services available among TSA Group’s CX Solutions are social media, messaging, and field sales.
  • CX Technology
    To boost your customers’ experience even further, TSA Group also offers businesses to leverage the most sophisticated technology along with the company’s expertise in customer care to boost the engagement levels among their customers. Some of the solutions available include TSA call center software, managed services, and bespoke CX solutions.
  • CX Consulting
    Finally, TSA Group also provides helpful consulting services to help businesses analyze their current customer strategies and come up with new, more advanced CX and technology strategies that would help to take customer experience to a completely new level. The services encompassed in the CX Consulting category include such solutions as CX transformations, business intelligence, CX & digital strategy, contact center support, and people management.

TSA Group Pricing

According to Clutch, the minimum project size dictated by the TSA Group pricing policy is $250,000+. However, there is no information on the company’s website itself, so it is hard to define whether this number is accurate or not. However, if it is, then we can say that TSA Group pricing isn’t really pocket-friendly. 

TSA Group Review

If you are looking for a TSA Group review on the company’s website, don’t look any further because there are no testimonials at all. For some reason, the company does not share any feedback from their past and current customers. And they also don’t share any information about who their customers are.

The only way to find at least some kind of a TSA Group review is to search outside the company’s website. There is some feedback from the company’s customers and former employees available on different independent platforms. Given the long story of the company, it is strange that there are not too many testimonials. But there are both negative and positive reviews among those few you can find on the web.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.