Upcall is a call service that was founded in 2016 and is based in the US. The company focuses specifically on providing outbound call services, in particular, lead generation, qualification, and surveying.
The Upcall team gladly integrates into each clients’ own team to align with their goals, vision, and bring just the right tools and techniques to ensure the best results. And the company delivers its services 24 hours a day, 7 days a week, to let your in-house team focus on other things that matter, yet not giving up on potential customers.
Although Upcall is a rather young company, it has already managed to serve some quite well-known clients like LG (at least, that is according to Upcall itself). Among some of its other key customers, there are such brands as Keller Williams, Hotel Tonight, 99designs, Sotheby's, Munchery, and Cushman & Wakefield.
- Lead Generation
The core service offered by Upcall is lead generation. It encompasses multiple different activities all aimed at the generation of interest for businesses’ products and services. The main features include cold calling, candidate screening, appointment setting, telemarketing, outbound call center, lead generation, and sales outsourcing.
- Market Research
Upcall also helps its customers get a competitive edge by supplying them with valuable business, marketing, and target customer insights. The market research service encompasses such features as market research, stock check, phone surveys, data collection, mystery shopping, and fundraising.
- Lead Qualification
The company offers its help with the engagement and qualification of marketing leads via calls and SMS. This includes not only lead qualification service itself, but also appointment scheduling & confirmation, Facebook leads, lead nurturing, event attendance marketing, upselling & cross-selling, and customer follow-up.
- Customer Engagement
Upcall helps businesses raise the bar by delivering excellent customer experience, ensuring high engagement levels and collecting feedback. The services included in this category are customer retention, customer feedback, event follow-up, customer survey, payment reminder, and win-back campaigns.
On the company’s website, there is a separate page dedicated to the Upcall pricing and plans. All in all, the company offers four different plans:
Each plan was designed for customers with different needs, objectives, and project scales. On the Upcall pricing page, there is a detailed explanation of what’s included in each offer. However, there are no specific fees mentioned. Basically, under each plan, there is only a button “Talk to Sales” that engages users to contact the company to learn more about their rates.
The only specific detail mentioned on the page is that the prices for Upcall plans start from $1,000.
There is only one Upcall review posted on the company’s website. This is rather odd, considering some of the big-named clients listed in their portfolio.
The company has a profile on Clutch where it has a 5.0-star rating. The rating is calculated based on 4 reviews, each giving this company 5 stars out of 5. If you search elsewhere on the web, you can find another positive Upcall review. However, you can also find some negative testimonials.
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