The Verbatim call center company was founded in 1997 and is one of the best UK-based providers of call answering, business continuity, lead qualification, virtual call center, and other services.
Verbatim UK is here to help B2B and B2C businesses effectively interact with their clients. The company employs a large team of agents who can deliver high-quality customer care 24/7.
The company has been around for quite a while and claims to be one of the leading providers of answering and call center services. No wonder why the company’s list of clients is quite extensive. In fact, according to the Verbatim website, the company has even served such big and well-known brands as Volkswagen Group UK, Knight Frank, HelpAge International, Berkshire Community Foundation, London Overground, NRG Network, Zenith, and others.
- Call Answering
Verbatim helps businesses serve their customers better at a lower expense for their teams. The company’s agents will gladly take care of all your calls and ensure high service quality.
- Virtual Receptionist
Verbatim helps companies ensure that they never miss a call from a customer. The virtual receptionist service is a smart solution that helps businesses catch every sales opportunity and ensure customer satisfaction.
- 24/7 Call Answering
The team of pro callers from Verbatim is ready to take care of all your out-of-hours emergency calls by providing high-quality call answering help around-the-clock.
- Business Continuity
Verbatim also offers a handy business continuity service that is designed to ensure that your calls will be still answered even if the system fails. This service enables businesses to quickly transfer their daily call operations to a professional call center in case of an emergency.
- Lead Qualification
One more service businesses can get from Verbatim is lead qualification. The company promises to take on the hard work of qualifying leads to provide you with more sales opportunities.
- Virtual Call Centre
Finally, the last type of service offered by Verbatim is a virtual call center. This service allows businesses to outsource all customer communication to a pro team and deliver great customer care with less effort.
Unlike its competitors, the company offers its services at a fixed fee. The Verbatim pricing model is clearly stated on their website. The cost of services package is just £2.25 per day. At the same time, the Verbatim pricing policy also implies a rollover of the unused calls, which is definitely a good thing.
Another thing offered by Verbatim in terms of prices is a risk-free trial period. The company offers new customers to test-run its services for 30 days without any risks. If you decide that the services haven't brought the expected result, you can claim your money back.
If you are looking for a Verbatim review, you can first check out the Testimonials page on their website. Here, you will find quite many written comments, as well as some video reviews about the company and its services.
Of course, every Verbatim review posted on the website is positive. However, if you search for reviews outside the website, not all of them are good. There are both negative and positive testimonials about this company.
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