Founded

2010

Employees

2450-3060

Rating
4.8

About Freshworks CRM

Freshworks CRM won the “CRM Solution of the Year” award at the Cloud Awards 2020 and is well-known for delivering end-to-end solutions to SDR teams. It is a revolutionary customer engagement platform that helps businesses improve their relationships with clients. It applies state-of-the-art technology to ensure the best results for its clients and offers convenient solutions to their problems. The CRM provided by Freshworks significantly improves user experience and allows sales experts and marketers to select the right strategies and communication channels.

Company Services

Freshworks can boast about the following features:

  • AI-powered solutions; 
  • marketing automation;
  • salesforce automation;
  • telephony;
  • live chat. 

Here are the main functions of Freshworks CRM Sales Cloud that can considerably improve your marketing efforts:

  • lead generation;
  • profound data analytics;
  • lead nurturing;
  • customer journey automation;
  • facilitating meaningful conversations;
  • streamlining operations.

The Sales Cloud contains numerous features that automate the work of your sales team. For instance, it is possible to get awesome insights into closing deals with the help of Freddy AI. It also provides a recommended set of actions to achieve the best results.  

Additionally, the Cloud helps marketers ensure a better user experience and make more personalized offers. You can enhance each customer touchpoint using this CRM system. It helps marketing experts to understand their prospects’ behavior and figure out the “aha” moments when they are most susceptible to making a purchase. 

Company Pricing

Freshworks pricing varies depending on the package. Its basic price is $29 per user per month, while the Pro version costs $69. Enterprises will be charged more — $125 per month. Although the prices include only monthly charges, you will be billed annually for the company’s services. 

Company Review

The company has an excellent rating of 4.8 due to the awesome services it provides to clients. In general, they are satisfied with the Cloud CRM and achieve great results while implementing them. 

At the same time, there are a few negative reviews on such platforms as G2. The reason is Freshworks’ customer support that fails to meet users’ expectations. It doesn’t work smoothly since it is full of bugs that take too much time to get fixed. Additionally, it doesn’t integrate with some crucial apps, such as Chargebee, although the support team said it did. 

Furthermore, the company often deals with billing issues that are resolved very slowly. Additionally, there was some confusion when the contacts’ data was mixed, so the wrong details were indicated in their profiles, but it has been corrected already. All these tiny drawbacks make certain clients leave the company and start looking for other options. 

At the same time, most customers like the results they get with Freshworks CRM. They especially like a high level of automation and the way this breakthrough software allows them to organize the workflow (adding new fields and other simple activities that save lots of time in the long run.) All in all, the company does its best to help its customers achieve excellent results and is constantly improving its software and approaches.

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Information obtained from publicly accessible sources. Any data interpretation is our opinion.

Frequently Asked Questions

Want to know more about our services?

Can you guarantee the number of appointments you set?

Being an acquisition partner and providing guarantees is one of our competitive advantages. Before you sign up, we will tell you how many appointments we can schedule per month in your industry and calculate the estimated cost per appointment.

What happens if you don’t fulfill the commitment?

Our average conversion from a Lead to an Appointment is at 1-2%, based on 5,000 different campaigns for 20 industries and 250 clients. We know that 500 leads translates into 5-10 appointments booked. If we don’t hit the target over the course of 4 weeks, we work at no cost for you, generating more leads, starting more conversations with prospects until we get the job done.

What’s the average appointment acquisition cost?

Typically, our clients report it to be from $200 to $400. However, this number can be lower or higher, depending on your target audience and the value proposition. You can talk to one of our experts and receive a quote tailored specifically to your business.

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