Healthy Outreach For Healthy Pipelines: BioSistemika Story
BioSistemika is a small company, specializing in software development for companies and businesses that work in the BioSciences area. That includes Biotech, Medical Devices, and Pharmaceuticals. Due to its size and specialization, BioSistemika relies on face-to-face meetings and conferences to engage new customers. However, the COVID-19 outbreak made a heavy impact on that lead generation model, raising the need for new channels. In order to do everything right, BioSistemika turned to Belkins.
BioSistemika offers a wide variety of high-quality software development services in the Pharmaceuticals, Biotechnology, and Medical Devices fields. Due to the COVID-19 pandemic, the company invested in email outreach to keep building important connections.
A fine-tuned, well-performing sales pipeline, and email outreach campaigns can save your business’ life. Don’t treat cold emails lightly and make sure to be extra careful with your targeting, content writing, and mailbox performance.
Normally, we generate leads through events, during which we visit different vendors. However, COVID-19 has motivated us to find other ways of scheduling meetings.
The reasons that prompted the client to partner with Belkins were the following:
- Canceled conferences and F2F meetings. When it comes to such high-value areas as Pharmaceuticals and Biotechnology, potential buyers want to be 100% confident about the services or products they will be using to improve their performance. This is why conferences, meetings, and trade shows used to be the best way for customers and vendors to get acquainted, speak about pain points and solutions, and build relationships. BioSistemika wasn’t an exception and, therefore, got hit hard by bans and restrictions imposed due to the COVID-19 pandemic.
- Lack of experience with cold outreach. The client needed a new sales channel for generating leads, engaging prospects, and converting them into buyers. While cold emails were the most convenient option, the client wasn’t familiar with all the stages of email outreach and needed some assistance from email marketing pros.
- Empty pipeline. To pull through the crisis, every company needs leads flowing non-stop through the pipeline. But the lead database of BioSistemika wasn’t large and capacious enough to give the company enough momentum.
What we did
We have worked with three people: a salesperson, the key account manager, and the person in charge of actually arranging the meetings and contacting people.
1. Establishing communication
Whenever we have to build a cold outreach process from scratch, we have to make sure that it fits the client and the client’s customers. Therefore, our team and BioSistemika’s team went through a detailed onboarding process, during which both teams exchanged their tasks and duties, shared insights on each other's work and business culture, and provided all the information necessary for preparing email campaigns and market research. This step was essential for gathering feedback on our performance, sending reports, and ensuring that the client gains the highest value from our partnership.
2. Maxing out previous connections
While occupying a relatively small market niche, BioSistemika is known as a provider of high-class services and constantly receives praise from its clients for the provided services. Additionally, the client has been very active during trade shows and conferences, exchanging contact data, and learning about potential buyers. So, our first step was to make the most out of the connections — even those that haven’t been followed through. We started by researching the participants of the conferences that the client attended in the past.
Why is it important?
The prospects who are already interested in your products and services make the most high-value customers. The more active they are on trade shows and conferences, the more evident is their need for a good vendor. So, processing your trade show activity in order to enrich your database will be a good step towards building effective email outreach campaigns.
3. Building a strategy
During email outreach, going in blind was just not going to cut it. After all, you’re the one stepping out with unsolicited messages, so you have to be extremely precise, tactful, and informative. Our strategy involved:
- Targeting. Our lead research teams gathered and organized a lead database. All prospects were broken down into segments, from A-tier to C-tier. It allowed us to get our priorities straight and understand where to focus our efforts. Mostly, our lead lists included contacts harvested from the client’s conferences and leads we researched from scratch. For BioSistemika, we targeted CEOs, VPs of Engineering, CIOs, CTOs across Italy, Germany, Netherlands, the United States, Sweden, Switzerland, France, and the United Kingdom.
- Template writing. We made several sets of templates to meet the needs and interests of every prospect category. Everything from body text to headlines was written by our template writing team to match the language and tone that the client’s prospects found appealing. What are the requirements for writing good templates? Before our writers start making templates, they take a good look at the ICP and the database categories. Next, they do some research of their own, exploring terminology and jargon used in the prospects’ industry. Then, they write templates that appeal to potential recipients. To find the most productive template, our writers make several versions for A/B testing and then choose the most effective one.
- Communication. Our assigned SDRs handled the process of each outreach campaign, engaging prospects, working with sales objections, and leading all responsive recipients through every stage of the sales pipeline. They provided prospects with presentations made by the client, scheduled appointments, and connected potential customers with the reps of BioSistemika.
Why is it important?
Even if modern B2B buyers prefer to do their homework before making a decision, they won't tolerate you leaving them hanging. Every response, whether positive or negative, should be addressed and processed. Every request must be instantly acknowledged. Keeping a conversation alive will fuel your prospects' interest and increase the probability of converting them into buyers.
The project began in April 2020 and lasted for a period of three months. We prolonged it for an additional three months because we are happy with the outcome.
- In five months, we helped to generate $150,000 new revenue and to expand the customer’s database via engaging conference participants and igniting their interest in the client’s product and services.
- In total, we scheduled 35 meetings, with a considerable fraction of them being converted into closed deals.
Is it a good result?
Email outreach takes a while to fine-tune. Getting increased opens, response rates, and high deliverability, not to mention over 20 booked appointments in 5 months after starting from scratch is a very positive result and an indicator of the client's potential. Also, we should note that external factors played a large role in the recipient's behavior. Many companies found themselves under pressure after the COVID-19 outbreak and had to adapt to new conditions. That change impacted their decision-making and created a necessity for a new tone and pace.
- If you’re a small-sized company without much experience with email marketing and cold emails, hiring professional SDRs, or outsourcing your email outreach is the best option. This way, you’ll rest assured that your sales pipelines and campaigns are managed by qualified experts who know how to troubleshoot and nurture. It will also take a lot of pressure from your teams, letting you focus on other areas.
- Every segment of your target audience needs an individual approach. For example, if you target Healthcare and Biotech in the EU, you can’t use templates developed for the US-based markets. There are too many differences in language, approach, introductions, etc. So, make sure that your target audience is properly segmented, allowing you to build the perfect strategy for each one.
- Make use of all available resources. For example, in our case, online portals like FirecePharma or clinicaltrials.gov were very helpful in tracking the state of the industry, its new leaders, and emerging companies.